[INFO] Serial Code Issues and Redeeming Bonus Content - PLEASE READ! [ Edited ]

[crinrict]

Before you make yet another post about invalid serial codes, read this

Instructions on how to register the game can be found here: How to Register The Sims 3 and also read the following [FAQ] Invalid and Used Serial Codes & Games not showing up in Origin

If you bought through Origin, there's no need to register again. Go to your myPage on thesims3.com and check if your icon shows up. If it does, you're good to go. It may take a moment to show up, so don't despair. 

If it isn't, it could still be the matter of broken icons, so try to redeem your limited and Origin codes to get the bonus content, if you can, your game is registered fine. You do not need to do anything else.

If you get an error message on the redeem page, go check your purchase history to see if it's availble to download anyways. If it is, all is good.

If it doesn't you need to contact Customer Support. Don't choose the AnswerHQ option, you'll be redirected back here. Live Chat is the only option!! No one here will be able to help you with invalid codes. We're users like you.

If you are unsure about something, you may ask in here but do read this post carefully. I'll also be moving threads on serial code issues here so that they don't clog up the entire forum.

It can take up to 24 hours to receive your codes for the extra content. So please be patient and check your Spam folder. Also monitor this post for any news.

What do to if you didn't receive an email with your code

Check on the origin client.

Right click on the game and choose Show game details. The code should be there. If not, either hit refresh or log out and back in.

Here are the links for redeeming your content

• Registration Award: Cosmic Cosmetics Bundle
• Limited Edition Content: Quantum Power Pack
• Origin Bonus: Dark Industrial Set

Further Details can be found here: How to redeem the limited edition content

Good Luck and Have Fun everyone.

[clare030182]

I bought the Into the Future limited edition from amazon and when the box came it didn't have the normal flyer with the code for the quantum pack either. Contacting the live chat got this resolved and me given the code I needed to download it so if you didn't buy from Origin but are missing your code live chat is the way to go.