April 2016
I agree completely that this is an issue EA should take very seriously because I have built in-game relationships with many of my neighbors over the past three years, and I would find the game of no interest if I lose them. None of my 74 neighbors can see me. When I drop prospectors in their towns, no name pops up. I worry that my neighbors will think that I have deleted them. This issue started for me with the Wild Wild West event. I play on an iPhone and an iPad. EA -- please take this issue very, very seriously. Neighbor interactions are a major part of this game for many of us, and if I lose my best neighbors, I will not bother to trying to cultivate new ones of the same caliber. My best neighbors have awesome SFs and are loyal during events. I have always done my best to be loyal and helpful, too, and now we are in the midst of a big event, and my neighbors can't even see me let alone that I'm dropping prospectors in their towns, And what am I missing that I would be receiving if my neighbors could drop prospectors in my town? So frustrated!
April 2016
Unfortunately many people, myself included, are having this problem. So frustrating.
April 2016 - last edited April 2016
Okay, possibly happy update: I had some prospectors in my town when I logged on today, so at least one of my neighbors is able to see and visit my town!
Edit update: multiple neighbors can see and visit my town! And Slayer, I can see your town!
April 2016
April 2016
Yes, my invisible neighbours are back :D
@EA_Zoe Happy Happy Joy Joy
April 2016
Oh how great it is not to be invisible. I now exist......yay!
I'm happy. People, we have a lot of catching up to do.
Thanks to to all who posted on this thread, the support was amazing,
Thank you Zoe for you help and EA for finally fixing the glitch.
Happy tapping and hope to see you on the TSTO forums.
Slayer
April 2016
Yep looks like I can be seen once again! Thank you EA!
April 2016
Hi everyone,
Thanks for your patience and for helping with the investigation! Let us know if the problem reappear.
April 2016
Welcome back, Neighbours!
April 2016
Thank you kindly Koz, looking forward to being visible again.