i can’t login

[1-Graham-S]

@ed66f7745f527ea6 + @ty3158  + @maddieavery3  + @turkeyhound 

Did you find the info here useful and if so which way did you fix it.

Not everyone reads the posts before adding their ow but it helps if other players find themselves stuck like you did and know how you fixed it.

I'm not a champion because I had a problem and EA helped, I had problems I fixed and I shared the fix with others. I also threw out ideas when many were stuck and no ideas worked, happens that way sometimes when all we can do is try, pray, and be good to each other.

[maddieavery3]

I got back into my account. Thanks for all your help. I ended up changing my password. At first I still couldn’t get back in, but few hours passed and I tried to log in again and it finally worked. So if anyone else has this problem maybe try changing your password and waiting a little bit. 

[1-Graham-S]

@maddieavery3 - here's hoping others read.
Thanks for the confirmation it still works.
Happy tapping 😊
Hope the next affected player sees this and posts a message of thanks just for you 😊

[Bafanc]

@maddieavery3 which was what we had said from the start!

[Bafanc]

The incorrect code message can be caused by an expired and no longer valid code, by a syntax error (sometimes we inadvertently insert spaces, which are practically invisible, but cause syntax errors), or, finally, the system requests a security update, then a password change.

[timsankey28]

I have just been having login problems with Tapped Out: enter my email address and it asks for the code. Enter the code it sends me and it says invalid code. Tried multiple times over two days, always the same result. Eventually went into my EA account, added my mobile phone number, then logged in using my mobile number, received and entered the code, and it let me in. Go figure!

[joeandfranmac]

Same issue here. Totally frustrating. Should get free donuts for the inconvenience!

[1-Graham-S]

@joeandfranmac - did you read the thread and try the tips ??

[66a290521cdb6822]

How? 

[Bafanc]

---

@66a290521cdb6822  ha scritto:

How?

---

This is definitely a long enough discussion, but it contains all the user-side solutions; just swipe.

If you have a more specific problem than "how?", then you can tell us and we can be more direct and precise in the answer.
Obviously, if the proposed solutions don't work, don't forget that EA has an excellent customer service, even free; just follow these instructions:
https://help.ea.com/help/the-simpsons/the-simpsons-tapped-out/contact-support-for-the-simpsons-tappe...

Or:

https://help.ea.com/contact-us/