game crashes after update 4.51.5 on ios

[monctezuma2]

Using iPad 6. Get to log in page, log in works, then when trying to show the game crashes and crashes again.

I deleted the app and reinstalled it, same problem 

Nothing I can do will help, can’t play the game anymore 

[Thomastim54]

iPad mini

ios 12.5.4

Login, spinning donut 30sec, black screen, crasch. 

[tcheeeie]

Yes, it has been days now that the game tries to load and then disappears.

[minicha-em]

@monctezuma2 

what iOS?

12.5.4?

[monctezuma2]

@minicha-em 

No, my iOs version is 14.7.1

[minicha-em]

Thank you @monctezuma2 

As you see in this thread

most are on iOS 12.5.4

and are using mini or air

Just wanted to make sure  

Since you are on a gen 6 and iOS14 (you really should update to 14.8 as Apple urged us to do so due to security issues that were patched with 14.8)

you're right now the odd one out - meaning this might have a different cause for you, though the result of it looks the same

@EA_Cade Have you seen any gen 6 with this issue? Anyone on iOS14 something?

[Bafanc]

@minicha-em many, but not all!

[bettyjoymo49]

Hello I have not been able to connect to my game since September 15 2021 

I start the game hit the donut it starts to turn then slows down stops for a few seconds then it blinks way to my I pad screen. I have reinstalled the game shut off iPad contacted ea to help out with my issues of technological issues I am experiencing. Not sure what else I can do to play the game. New content was loading at the time to play the new contents of the game, so still not sure how I can fix this issue.  Is there something I am missing in these steps to get playing again 

love this game long time player missing visiting friends in the game 

[tcheeeie]

@minicha-em not resolved

[Bafanc]

Hi, a user reports this to me, begging me to bring it back here for knowledge: "I open the application, the donut turns around then you start to hear the voices and the music of the game, but nothing the donut stays still and nothing happens. The only thing that if I click on the bottom left you hear Homer's voice saying open book - closed book I play from the Apple tablet version e: 9.3.1 (13E238) "