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can't log in with my account (simpsons tapped out)

by ythaider484
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Original Post

Accepted Solution

can't log in with my account (simpsons tapped out)

★★★ Newbie

Today while I  was visiting friends in the simpsons tapped out  game, the game suddenly shut down and I was at my home screen, this has happened before but I normally sucessfully log back in to the game and continue doing what i'm doing. But today whenever I would click  the tapped out icon it would say... can't connnect to server or something , retry.

 

So ok i clicked retry  it toook me to the log in screen on the bottom left was my origin ID : Ythaider484         lvl 15

 

so I click log in and it shows me that clip that you see in the beginning of the game with homer working at the power plant, springfield exploding and etc. And after that I enter the game and I see my springfield gone and it is replaced with a tiny patch of land and lots of trash, and homers like"anybody here?"

 

so I exit the app log out re-login .... same thing

 

plz let me know how can i re-login to my tapped out with my saved progress without losing anything ( I have some pretty limited time stuff from stone cutters and mystery boxes)

 

Message 1 of 13 (32,661 Views)

Accepted Solution

Re: can't log in with my account (simpsons tapped out)

Uninstall the app

Restart your device

Reinstall the app

Sign into your account

Good Luck, ~BB

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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Message 2 of 13 (42,889 Views)

All Replies

Re: can't log in with my account (simpsons tapped out)

Uninstall the app

Restart your device

Reinstall the app

Sign into your account

Good Luck, ~BB

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 2 of 13 (42,890 Views)

Re: can't log in with my account (simpsons tapped out)

★★★ Newbie

thx it worked !     Confusedmileyhappy:

Message 3 of 13 (32,610 Views)

Re: can't log in with my account (simpsons tapped out)

You are so welcome!

Good Luck, ~BB

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 4 of 13 (32,599 Views)

Re: can't log in with my account (simpsons tapped out)

★★★ Newbie
I spent an hour trying to figure it after my power went out... Thanking you so much!
Message 5 of 13 (27,859 Views)

Re: can't log in with my account (simpsons tapped out)

★★★★★ Newbie
Use cappitle letter at the start
Message 6 of 13 (19,577 Views)

Re: can't log in with my account (simpsons tapped out)

★★★ Newbie

Thanks dude, I had the same problem

 

Message 7 of 13 (17,775 Views)

Re: can't log in with my account (simpsons tapped out)

★★★ Newbie

Just FYI, in Android you can long press the icon, kill the process then when it restarts you get the option on the bottom left to login again. 

Message 8 of 13 (12,914 Views)

Re: can't log in with my account (simpsons tapped out)

★★★ Newbie

Is there away to do it without deleting the game 

Message 9 of 13 (8,354 Views)

Re: can't log in with my account (simpsons tapped out)

Hero

@GameBossBaker wrote:

Is there away to do it without deleting the game ?


 

This is what worked for me:

  • Open the App Manager by double tapping the Home Button (Apple) or tapping the rectangle (Android).
  • Swipe away all open apps (people call this force closing, but that is not correct, this is just closing the apps)
  • Turn off your device. OFF. Do not restart.
  • If you're using home internet to connect, turn off your home internet devices.
  • Wait 1 minute.
  • Turn your home internet devices back on (if applicable) and wait for them to connect.
  • Turn on your device.
  • Try playing.

I've only had to reinstall once recently (I took 2 years off).  Doing the above has fixed the problem for me on all 4 of the devices I use except for one occasion, and I didn't think about resetting our home internet before I re-installed the game.

 

I have read that it is possible to delete just the core game while retaining the game files, which are the bulk of the download.

Here's the relevant info for Apple devices.  Android should work similarly if it holds true.  I haven't tried this myself:

4. Open Settings.

5. Tap General->iPad Storage.

6. Locate Tapped Out and touch it.

7. Touch "Delete App" to remove the app from your device.

8. Reinstall from the App Store.

9. Launch the app and login as you normally would.


I am not a Customer Service Rep
I don't work for EA - they couldn't afford my brilliance
Restarting is NOT the same as Turning off and turning On
Message 10 of 13 (8,344 Views)
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