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Re: can not get simpsons tapped out to load

by soppimon
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Re: can not get simpsons tapped out to load

★ Novice

I'm really frustrated that this still isn't fixed! I haven't been able to play the game for over a week and I don't know how to contact EA or if they can even solve this problem. I don't understand why some of us are experiencing this but others aren't.

If anyone comes up with a solution or hears back from EA please update us! I really want to start playing again Frown

Message 21 of 143 (753 Views)
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Re: can not get simpsons tapped out to load

★★ Newbie

I've had the same problem for about 2 months.  Tried everything, including unistalling, restarting iphone all combinations.

I get to downloading updates page and the donut spins round and nothing happens. 1/108 updates now 0.0MB downloaded - never changes.

 

Message 22 of 143 (740 Views)
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Re: can not get simpsons tapped out to load

★ Novice

there is a totally new update out later so maybe that will fix our issues Standard smile

Message 23 of 143 (734 Views)
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Re: can not get simpsons tapped out to load

★★ Newbie

Anybody find a solution to our little problem yet???????

Message 24 of 143 (719 Views)
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Re: can not get simpsons tapped out to load

★ Novice

no nothing yet EA is not answering Frown

Message 25 of 143 (710 Views)
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Re: can not get simpsons tapped out to load

★★ Newbie

the problem we're all having is a joke.  EA doesn't care, I've sent several emails & the response I get is "oh we're working on it, sent your case to our "specialist".  That was over a week ago.  Notice how they haven't made any formal announcement about this problem?  They don't care.  And Im one of the stupid people who spent alot on donuts.  Im in the process of trying o get a refund thru apple.  You'd think EA would be on top of it because its costing them $$$ but sadly they aren't.  So those us who keep trying to get into our games we need to face it that we've lost our towns & if we want to keep playing we have to start over.  I sure hope Im wrong but as of right now this is how its looking or us.   AND THEY DON'T CARE...

Message 26 of 143 (698 Views)
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Re: can not get simpsons tapped out to load

★★★★ Novice
After one week 6 emails and 3 tech he is sending to the studio team..here is the email
HELP CENTER
Dear Basel,

Firstly I would like to apologize for the delay in responding to your help request in regards to not being able to access The Simpsons Tapped out. My name is Denis and I am the Specialist who has been assigned your case.

In order to find a resolution for your issue I have passed your case onto our Studio team for further investigation. Please be aware that escalation of this sort can take an extended period of time for a resolution to be found as it may require an update to the game itself.

I also wish to apologize for any and all inconvenience that this issue has caused thus far
Regards,
Denis C.
EA Customer Experience

[
Message 27 of 143 (691 Views)
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Re: can not get simpsons tapped out to load

★ Novice
Still no joy, even with the Halloween update. Others can log on on my phone no problem so must be an account issue.
Message 28 of 143 (684 Views)
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Re: can not get simpsons tapped out to load

★★ Novice

Since the halloween update i am also having this problem, cant get in on any device.  it logs in says welcome then boot.

 

Also if i log out of origin i can play the game anonymously with no problems.

 

other accounts work on my devices fine.

 

Message 29 of 143 (646 Views)
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Re: can not get simpsons tapped out to load

★★ Newbie
I have been having this issue for 3 weeks too. Not liking the lack of solutions as this is where I was sent to find oneFrown
Message 30 of 143 (637 Views)
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