Help us improve Answers HQ! Take Survey No, Thanks

Re: Why do I have to buy a building to complete a quest

by secretigoo
Reply

Original Post

Highlighted

Why do I have to buy a building to complete a quest

★★★ Newbie
I've been playing this game for a very long time and I've never had to buy a building using doughnuts to complete a quest!!!
I can't afford to buy doughnuts and yet I now can't continue the quest because I'm instructed I need to buy doughnuts to do so, why have you done this EA games???
Message 1 of 4 (485 Views)
Highlighted

Re: Why do I have to buy a building to complete a quest

This Forum is provided by EA but is designed as Player helping/advising other Players.

 

It is a mistake. Two years ago the costume was free and the Palace optional. This time it is a package.

If you have the Ice Princess but not the castle, the quests starts again. BUT this time it triggered the premium quest instead of the one task quest that we all got with the costume.

It is very annoying and wrong.

This is not the first time this has happened with re-releases. the Collider requires a second premium item to finish.

This will end in the same situation. Time will run out and the required premium building will no longer be avilable so you get stuck for real.

Not funny, not cool.

Hopefully this will be fixed.


Contact EA support http://help.ea.com/en/contact-us/new/ and ask for a gameadvisor. Same login as the game.

Report it as a technical issue.

 

Happy Holidays.

~~^~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^~~
*** Is the issue resolved? Please click "Accept as solution" so others can benefit.***
*** Although xp is not required, it is very nice. Give a Kudos by clicking on the XP button if you feel a comment/post/response deserves it. ***
***I do not answer game questions in PMs. ***
+++ This Forum is provided by EA but it is designed as Player helping/advising other Players - meaning we are not employed by EA +++
D'oh! - Em
Message 2 of 4 (472 Views)
Highlighted

Re: Why do I have to buy a building to complete a quest

★★★ Newbie
Thank you for the explanation, I shall for sure contact them and raise it!!!
Message 3 of 4 (441 Views)
Highlighted

Re: Why do I have to buy a building to complete a quest

★ Novice

I spoke with one of the "help" desk people.  He sent me the following.  Please note that the first link just tells what the Ice Palace is and the second link sends me to a 404 page.  Very displeased with EA right now.

 

 

Please follow this article to do it :
http://simpsonstappedout.wikia.com/wiki/Ice_Palace

 

Please find the self help link below:

https://www.origin.com/en/login

Regards,
kamal s.
EA Customer Experience

Message 4 of 4 (361 Views)
Twitter Stream