When launching game i am stuck on "cannot connect to server"

[thebananaemperor]

When launching game i am stuck on "cannot connect to server", I have a really good internet connection, and i tried re-downloading it.

[wadebear · Accepted solution]

Try going somewhere else with different internet.  Sometimes that fixes it.

Try playing on a different device.  Yeah, I know. "Who do I know who will let me install a gigantic game on their device?"

If all else fails you may be able to contact a technical support person (which I am not - I'm just another player who helps out here). Good luck. That's about all the help I can offer.

[wadebear]

This has been a problem lately. I've had to deal with it as well.

A. Make sure your password is less than 16 characters long and does not have any special characters - just letters and numbers.

B. This worked for me:

• Open the App Manager by double tapping the Home Button (Apple) or tapping the rectangle (Android).
• Swipe away all open apps (people call this force closing, but that is not correct, this is just closing the apps)
• Turn off your device. OFF. Do not restart.
• If you're using home internet to connect, turn off your home internet devices.
• Wait 1 minute.
• Turn your home internet devices back on (if applicable) and wait for them to connect.
• Turn on your device.
• Try playing.

C. If the above doesn't work:

• Open the App Manager by double tapping the Home Button (Apple) or tapping the rectangle (Android).
• Swipe away all open apps.
• Uninstall the game.
• Turn off your device. OFF. Do not restart.
• If you're using home internet to connect, turn off your home internet devices.
• Wait 1 minute.
• Turn your home internet devices back on (if applicable) and wait for them to connect.
• Turn on your device.
• Install the game.
• Start the game but DO NOT TRY TO PLAY
• Enter your age and agree to the license.
• DO NOT LOG IN AT THIS POINT. Wait for ALL the files to download. When ALL the files have downloaded THEN log in.

See if that works.

[thebananaemperor]

Those did not work, It just kept on saying "cannot connect to server".

[wadebear · Accepted solution]

Try going somewhere else with different internet.  Sometimes that fixes it.

Try playing on a different device.  Yeah, I know. "Who do I know who will let me install a gigantic game on their device?"

If all else fails you may be able to contact a technical support person (which I am not - I'm just another player who helps out here). Good luck. That's about all the help I can offer.

[thebananaemperor]

I had to go on a different device AND different internet connection. Thank you very much for your help.

[bettyjoymo49]

@thebananaemperor Hello
I am having the same problem with connection to the Simpsons game
I loaded the game on my I phone and it works. But I enjoy playing the Simpsons game on my iPad
Still attempting to reach ea for connection to the iPad.
Have a great day

[wadebear]

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@bettyjoymo49 wrote:
@thebananaemperor Hello
I am having the same problem with connection to the Simpsons game
I loaded the game on my I phone and it works. But I enjoy playing the Simpsons game on my iPad
Still attempting to reach ea for connection to the iPad.
Have a great day

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What model of iPad do you have?

What version of iOS is installed on it?