May 2021
When I try to buy donuts it says you already own this item
Solved! Go to Solution.
November 2021 - last edited November 2021
Hi folks,
Thanks for sharing the device type. It seems to be popping up on Androids.
Could you please do the following and see if that helps with this error message:
Let us know if the issue persists after trying those steps. In your replies please also include the following details:
Thanks,
- EA_Lanna
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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May 2021
Make sure you have an EA account that you use to log in and out
May 2021
When I try to buy donuts it says error and that I already own that item. Why is that?
November 2021
I did what was said to do and it still gives me the message "you own this already"
November 2021
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
November 2021
This has been a continuous problem for me for over a year. I play on an Android device, and to me it is absolutely ridiculous that I have to sign into yet another device as a means to work around the problem.
Fix this please..
November 2021
Also suffering with the You already own this item error, tried on 3 different Android devices (2 phones and a tablet) one running Android 10, one running Android 9 and a tablet running Android 8, all return the same error, I only get this issue when there is a prize track that requires donut as part of the event, when purchasing donuts with a single bonus prize available it works fine, same when just purchasing donuts, this is the 3rd time I have had this problem and reported to support each time only to be told that the problem was forwarded to the developer never to hear anything again.
November 2021 - last edited November 2021
Hi folks,
Thanks for sharing the device type. It seems to be popping up on Androids.
Could you please do the following and see if that helps with this error message:
Let us know if the issue persists after trying those steps. In your replies please also include the following details:
Thanks,
- EA_Lanna
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.
Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
November 2021
I can confirm that I have tried all the troubleshooting steps from the link and those posted above by 11EEvey and those didn't solve my problem, the devices that I tried are a Huawei P30 Pro phone, Huawei AGS2-W09 tablet and a Samsung Galaxy S8+, I finally tried using a non supported method via PC and emulator still the same error, this problem occurred at launch of the event as I had no issues purchasing donuts before the event started, I also had the same issue (reported to support via email and was told that my problem was forwarded to the developer) during the last event that had a prize track that required the purchase of donuts to get the items in game, I can confirm that I have been able to purchase donuts with a bonus item without issue, the error appears with all amounts of donut purchases (900, 300, etc), thanks Gary.
March 2022
Same for me I use a galaxy pro lite 5G model. It was working fine this morning as I have made around £30 in app purchase on this game the past 72 hours. Now I can't buy the following. Golden scratch card(only ever bought 1) £1.79 pack, £4.89 Aprx Park (purchased a few times) and also I can't buy the 8.99 Aprx pack ( purchased a couple of times)