April 2021
2021 and I'm experiencing this problem. 😂😂😂
Advice still relevant.
Live chat sorted it out in seconds. Turns out I had another account linked to another email address. When I changed my email on the xbox to that older address it updated the existing ea account to that automatically. Therfore, creating two ids on the one email.
January 2022
I didn’t get much help at all trying to contact EA. My wife bought a $39.99 gift card on Amazon for me. I can’t use it because my email is split between 2 account for some reason
January 2022
@TurkeySamwich100 This is a really old thread but the advice is still good.
Only EA can help you. You may have to be persistent and firm that they help you.
Contact them through the links below M-F US Central Time Business hours is best.