August 2019
Since update on the Simpsons tapped out to v4.39.0 it crashes when you get to collect money from buildings or completed character jobs. It will let me log into the game, but when I tap to collect coins it freezes for a second then the game shuts down.
July 2019
I tried uninstalling and reinstalling. It will show the title screen and begins the download but crashes almost immediately.
July 2019
@PatchSimpson Sorry to hear that! Are you running the game on IOS or Android?
July 2019
Android. Samsung Galaxy S10+
July 2019
@PatchSimpson Thanks, can you try these steps please http://bit.ly/EA_Android_TS and let me know if the error persists?
July 2019
I have already tried those steps.
July 2019
@PatchSimpson OK, please reach out to an advisor at http://bit.ly/EA_Contact_Us so we can take a look at the account.
August 2019
Simpsons Baby Update crashes within a minute of loading on Kindle Fire.
Any fixes planned?
August 2019
What trouble shooting have you done?
How much free space do you have?
What is your connection? WiFi? 4G? 3G?
Basic Trouble shoot
Log out/Log in
Hardclose game
Restart device
Clear cache
Free up space
Load on another device
Try a different wifi/connection/internet/broadband
If connected to EA/Origin: do a delete/reinstall of the game
If you play Anonymously a delete/reinstall will get your game lost
This is what you can do on your own, if this does not help, contact support.
August 2019
I have this problem too on both my Kindle fire and Android tablet.