Tsto crashes since last update

by elliegreml872
Reply

Original Post

Tsto crashes since last update

★★★★ Novice

Since update on the Simpsons tapped out to v4.39.0 it crashes when you get to collect money from buildings or completed character jobs. It will let me log into the game, but when I tap to collect coins it freezes for a second then the game shuts down.

Message 21 of 173 (8,410 Views)

Simpsons Tapped Out crashes at start since recent update

★★★ Novice

I tried uninstalling and reinstalling. It will show the title screen and begins the download but crashes almost immediately.

Message 1 of 173 (6,306 Views)

Re: Simpsons Tapped Out crashes at start since recent update

Community Manager

@PatchSimpson Sorry to hear that! Are you running the game on IOS or Android?

EACade
Message 2 of 173 (6,285 Views)

Re: Simpsons Tapped Out crashes at start since recent update

★★★ Novice

Android. Samsung Galaxy S10+

Message 3 of 173 (6,277 Views)

Re: Simpsons Tapped Out crashes at start since recent update

Community Manager

@PatchSimpson Thanks, can you try these steps please http://bit.ly/EA_Android_TS and let me know if the error persists?

EACade
Message 4 of 173 (6,260 Views)

Re: Simpsons Tapped Out crashes at start since recent update

★★★ Novice

I have already tried those steps. 

Message 5 of 173 (6,250 Views)

Re: Simpsons Tapped Out crashes at start since recent update

Community Manager

@PatchSimpson OK, please reach out to an advisor at http://bit.ly/EA_Contact_Us so we can take a look at the account. 

EACade
Message 6 of 173 (6,249 Views)

Baby Update Crashes on Kindle Fire

★ Apprentice

Simpsons Baby Update crashes within a minute of loading on Kindle Fire.

Any fixes planned?

Message 7 of 173 (8,787 Views)

Re: Baby Update Crashes on Kindle Fire

What trouble shooting have you done?

How much free space do you have?

What is your connection? WiFi? 4G? 3G?

 

Basic Trouble shoot

Log out/Log in
Hardclose game
Restart device
Clear cache
Free up space

Load on another device
Try a different wifi/connection/internet/broadband

If connected to EA/Origin: do a delete/reinstall of the game
If you play Anonymously a delete/reinstall will get your game lost

This is what you can do on your own, if this does not help, contact support.

CCP Hero Banner - Blue.png



*** Is the issue resolved? Please click "Accept as solution" so others can benefit.***
*** Although xp is not required, it is very nice. Give a Kudos by clicking on the XP button if you feel a comment/post/response deserves it. ***
***I do not answer game questions in PMs. ***
+++ This Forum is provided by EA but it is designed as Player helping/advising other Players - meaning we are not employed by EA +++
D'oh! - Em
Message 8 of 173 (8,773 Views)

Re: Baby Update Crashes on Kindle Fire

★ Apprentice

I have this problem too on both my Kindle fire and Android tablet.

Message 9 of 173 (8,749 Views)
Twitter Stream