Help us improve Answers HQ! Take Survey No, Thanks

Tsto crashes since last update

by elliegreml872
Reply

Original Post

Tsto crashes since last update

★★★★ Novice

Since update on the Simpsons tapped out to v4.39.0 it crashes when you get to collect money from buildings or completed character jobs. It will let me log into the game, but when I tap to collect coins it freezes for a second then the game shuts down.

Message 21 of 165 (5,274 Views)

Simpsons Tapped Out crashes at start since recent update

★★★★ Novice

I tried uninstalling and reinstalling. It will show the title screen and begins the download but crashes almost immediately.

Message 1 of 165 (3,192 Views)

Re: Simpsons Tapped Out crashes at start since recent update

Community Manager

@PatchSimpson Sorry to hear that! Are you running the game on IOS or Android?

-EA_Cade
Message 2 of 165 (3,171 Views)

Re: Simpsons Tapped Out crashes at start since recent update

★★★★ Novice

Android. Samsung Galaxy S10+

Message 3 of 165 (3,163 Views)

Re: Simpsons Tapped Out crashes at start since recent update

Community Manager

@PatchSimpson Thanks, can you try these steps please http://bit.ly/EA_Android_TS and let me know if the error persists?

-EA_Cade
Message 4 of 165 (3,146 Views)

Re: Simpsons Tapped Out crashes at start since recent update

★★★★ Novice

I have already tried those steps. 

Message 5 of 165 (3,136 Views)

Re: Simpsons Tapped Out crashes at start since recent update

Community Manager

@PatchSimpson OK, please reach out to an advisor at http://bit.ly/EA_Contact_Us so we can take a look at the account. 

-EA_Cade
Message 6 of 165 (3,135 Views)

Baby Update Crashes on Kindle Fire

★★★★ Novice

Simpsons Baby Update crashes within a minute of loading on Kindle Fire.

Any fixes planned?

Message 7 of 165 (5,673 Views)

Re: Baby Update Crashes on Kindle Fire

What trouble shooting have you done?

How much free space do you have?

What is your connection? WiFi? 4G? 3G?

 

Basic Trouble shoot

Log out/Log in
Hardclose game
Restart device
Clear cache
Free up space

Load on another device
Try a different wifi/connection/internet/broadband

If connected to EA/Origin: do a delete/reinstall of the game
If you play Anonymously a delete/reinstall will get your game lost

This is what you can do on your own, if this does not help, contact support.

~~^~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~^~~
*** Is the issue resolved? Please click "Accept as solution" so others can benefit.***
*** Although xp is not required, it is very nice. Give a Kudos by clicking on the XP button if you feel a comment/post/response deserves it. ***
***I do not answer game questions in PMs. ***
+++ This Forum is provided by EA but it is designed as Player helping/advising other Players - meaning we are not employed by EA +++
D'oh! - Em
Message 8 of 165 (5,659 Views)

Re: Baby Update Crashes on Kindle Fire

★★★★ Novice

I have this problem too on both my Kindle fire and Android tablet.

Message 9 of 165 (5,635 Views)

Need help?

We’re happy to help with your account, troubleshooting, and gameplay questions.

Contact us on EA Help

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help