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Tsto crashes since last update

by elliegreml872
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Tsto crashes since last update

★★★★ Novice

Since update on the Simpsons tapped out to v4.39.0 it crashes when you get to collect money from buildings or completed character jobs. It will let me log into the game, but when I tap to collect coins it freezes for a second then the game shuts down.

Message 21 of 173 (7,320 Views)
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Simpsons Tapped Out crashes at start since recent update

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I tried uninstalling and reinstalling. It will show the title screen and begins the download but crashes almost immediately.

Message 1 of 173 (5,232 Views)
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Re: Simpsons Tapped Out crashes at start since recent update

Community Manager

@PatchSimpson Sorry to hear that! Are you running the game on IOS or Android?

-EA Cade

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Message 2 of 173 (5,211 Views)
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Re: Simpsons Tapped Out crashes at start since recent update

★★★ Novice

Android. Samsung Galaxy S10+

Message 3 of 173 (5,203 Views)
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Re: Simpsons Tapped Out crashes at start since recent update

Community Manager

@PatchSimpson Thanks, can you try these steps please http://bit.ly/EA_Android_TS and let me know if the error persists?

-EA Cade

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Message 4 of 173 (5,186 Views)
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Re: Simpsons Tapped Out crashes at start since recent update

★★★ Novice

I have already tried those steps. 

Message 5 of 173 (5,176 Views)
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Re: Simpsons Tapped Out crashes at start since recent update

Community Manager

@PatchSimpson OK, please reach out to an advisor at http://bit.ly/EA_Contact_Us so we can take a look at the account. 

-EA Cade

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Message 6 of 173 (5,175 Views)
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Baby Update Crashes on Kindle Fire

★★★★ Novice

Simpsons Baby Update crashes within a minute of loading on Kindle Fire.

Any fixes planned?

Message 7 of 173 (7,713 Views)
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Re: Baby Update Crashes on Kindle Fire

What trouble shooting have you done?

How much free space do you have?

What is your connection? WiFi? 4G? 3G?

 

Basic Trouble shoot

Log out/Log in
Hardclose game
Restart device
Clear cache
Free up space

Load on another device
Try a different wifi/connection/internet/broadband

If connected to EA/Origin: do a delete/reinstall of the game
If you play Anonymously a delete/reinstall will get your game lost

This is what you can do on your own, if this does not help, contact support.

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Message 8 of 173 (7,699 Views)
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Re: Baby Update Crashes on Kindle Fire

★★★★★ Novice

I have this problem too on both my Kindle fire and Android tablet.

Message 9 of 173 (7,675 Views)
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