Help us improve Answers HQ! Take Survey No, Thanks

August 2019 update

by angileen711
Reply

Original Post

Re: Baby Update Crashes on Kindle Fire

★★★★ Novice

I have done all recommendations except loading on another device, and issue still recurs.  I have over 10 Gig space on tablet. I have tried on two separate wi-fi connections. 

Game will open and proceed for approximately 20 seconds and close without warning. I have contacted support.

Message 10 of 173 (3,334 Views)

Re: Baby Update Crashes on Kindle Fire

[ Edited ]
★★ Novice

I use an Android phone, have followed all the troubleshooting steps and update still crashes in less than a minute. 

 

Message 11 of 173 (3,329 Views)
Highlighted

August 2019 update

★★ Novice

New update August 7 2019 keeps crashing on my kindle right after 

 

Message 12 of 173 (3,004 Views)

Re: Baby Update Crashes on Kindle Fire

★★★★ Novice

Update from Support:

 I have just consulted the issue with pur Specialist team and found that the team is aware of these issues after the game update and currently looking into them. 

According to our Studio team, several other players are facing the same issue worldwide and this is server generated issue and please note the issue is mainly occurring on older operating systems and devices.

Good thing is that, this has been brought into the notice of the Studio Team and they are diligently working to fix it as soon as possible.I would request you to wait for some time till this gets though I know nobody likes to wait but rest assured the team is actively working on it and the issue is been addressed on priority.

Just to summarize, I have provided the above information and asked you to wait as our Studio team is looking into the issue and trying to see what they can do to resolve it.

Message 13 of 173 (3,311 Views)

Re: Baby Update Crashes on Kindle Fire

★★★★ Novice
@Llanally So in other words their stock answer of wait and we may fix it LOL.
Message 14 of 173 (3,301 Views)

Simsons tapped out crashing after update

★★★★ Novice

TSTO keeps crashing randomly but within 2 minutes of starting. We are on level 40 so have played it quite a lot. We have tried restarting the tablet and reinstalling the game but neither options work. This worked fine prior to todays (07 Aug 19) update.

Message 15 of 173 (2,605 Views)

Re: August 2019 update

★★★★ Novice

I'm having same problem on my kindle 

Message 16 of 173 (1,759 Views)

Re: August 2019 update

★★★★ Novice
@angileen711 I'm having the same issue on Kindle Fire and Samsung android tablet. Very annoying!
Message 17 of 173 (1,490 Views)

Re: Baby Update Crashes on Kindle Fire

★★★★ Novice

@blackgypsyrose13 Yeah, I'm not expecting much. How long did it take them to fix the zoom in glitch after they were made aware of it? 3 months give or take? 

Message 18 of 173 (1,609 Views)

Re: Baby Update Crashes on Kindle Fire

★★★★ Novice
@ThePhenomenalEX I didn't even know they fixed that one! LOL
Message 19 of 173 (1,605 Views)

Need help?

We’re happy to help with your account, troubleshooting, and gameplay questions.

Contact us on EA Help

fifa-20-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help