I have done all recommendations except loading on another device, and issue still recurs. I have over 10 Gig space on tablet. I have tried on two separate wi-fi connections.
Game will open and proceed for approximately 20 seconds and close without warning. I have contacted support.
August - last edited August
I use an Android phone, have followed all the troubleshooting steps and update still crashes in less than a minute.
Update from Support:
I have just consulted the issue with pur Specialist team and found that the team is aware of these issues after the game update and currently looking into them.
According to our Studio team, several other players are facing the same issue worldwide and this is server generated issue and please note the issue is mainly occurring on older operating systems and devices.
Good thing is that, this has been brought into the notice of the Studio Team and they are diligently working to fix it as soon as possible.I would request you to wait for some time till this gets though I know nobody likes to wait but rest assured the team is actively working on it and the issue is been addressed on priority.
Just to summarize, I have provided the above information and asked you to wait as our Studio team is looking into the issue and trying to see what they can do to resolve it.
TSTO keeps crashing randomly but within 2 minutes of starting. We are on level 40 so have played it quite a lot. We have tried restarting the tablet and reinstalling the game but neither options work. This worked fine prior to todays (07 Aug 19) update.
@blackgypsyrose13 Yeah, I'm not expecting much. How long did it take them to fix the zoom in glitch after they were made aware of it? 3 months give or take?