2012-10-28 09:17 PM
How do I get tech support for this game. I have not been able to connect to the server for a week. It just loops back to try again over and over
2012-11-01 11:27 AM - edited 2012-11-01 12:46 PM
Hi thaibob61,
The first you can try is closing the game app from the multitasking menu and then reopening it. (This helps with many problems as it clears your game cache.) When I have problems to connect it always helps me.
Just in case - here's how to close the app:
If that does not help you, please take a look at our Known Issues thread here:
There is a known issue where players have trouble connecting to the servers / are getting disconnected. You can get all the updates from that thread by clicking "Topic Options" --> "Subscribe".
Hope that helps!
Ursula
2013-01-23 08:12 PM
2013-03-02 10:38 AM
2013-03-21 04:55 PM
2013-05-01 09:25 PM
yeah i have had this problem as well and i was well on set to finish the wacking day prizes :'(
loved this game so far dont want to be pushed away cause i can never log on
February 2015
February 2015
@toniawynn92 wrote:
Can't login as well...I'm at level 49 just a few away from 50 and keep reverting me back to level 1 but shows level 49. Been doing this for two days.
What troubleshooting steps have you tried?