The Simpsons: Tapped Out - Lost my whole game!

[demoniousgirl]

My account was setup with my email address and I was happily playing until one day last week it just stopped allowing me to login. It was showing an error with the login, but email and password were fine. Eventually I reset the password just in case. Still no change, then reinstalled, no change, then logged onto origin through a computer and it wanted me to setup an ID to go with my email address and now when I attempt to login with my email to the game, it says that I'm going to create a new create game!

I was at level 29 with extras from snake hunt. I don't want to start all over. I lodged a ticket on Saturday and again on Monday but still haven't had a response to either tickets.

[johnnyc254935]

Please start a ticket with ea. Some players are able to play their game on ios if this happened to them on android.ea is working on a repair and it will come out on anupdate hopefully soon. Thank you,johnnyc.

[justlovinit1111]

I don't have an email because some person stole it

[lisan515556]

My entire game has just vanished, rolled back to level 1. I was on level 37 and had every single premium item becuase I bought them with my own money! What has happened? Can someone please help?

[pritch420]

Ya lst my level 34 and not happy send over a year playing . Can any one help me get it back

[byarde]

I am never playing another EA game again I've been on my Springfield for months !
And I am in the correct origin account! Now my game says
that some other device didn't save my Springfield!
I am using the same device and I actually put money into my game!
I am beyond livid. Never again!

[msblacksat531]

Lost my game can"t even sighn in my log in is also not working  l log in and out and still can't get it to work I was on level 28. Please help thank you. 

[BurghBaby]

Uninstall the app, restart your device, reinstall the app. Sign into your game with your username and password.

[msblacksat531]

Msblacksat531 not being able to log in or out of my simpson game orgin .does not appear and it star5 the game at the beginning.   I try instaloed and back a lot of times, still the new game start over. Its very frustrating.  Help. Thank you. 

[BurghBaby]

Contact EA help center

Go to http://help.ea.com/
Log in with your Origin ID
Click on help with a game
Click on the Simpson's Tapped Out logo
Scroll to the bottom of the page, click on contact us
Select your appropriate platform
Click next on bottom right
Select a topic
Tell us a little more: Simpson's Tapped Out
Click next

You will then have the option for Answer HQ, Live Chat or Email

If you see live chat and want to wait, click it.

If you want to send an email, click that one.

Good luck!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If an answer has help you, please click accept solution as it may help others with the same issue.
Give xp to those who help. Not required but greatly appreciated!