2013-10-22 09:09 PM
Up until this morning I was already on level 35, with more than 19,000 goo, almost all premium characters and stuff.
Tried to play an hour ago, just to find that, when I open the game, a pop-up tells me "There is a Level 8 Springfiled already on this device"
When I click the "View" option, it is NOT my Springfield town at all...everything is gone except for a few buildings and characters. While replying that it is not my town, it says I have to create a BRAND NEW Springfield.
I already uninstalled the game, and installed it again, and still getting the same Level 8 Springfield!!
Is there any fix/solution to this?
Solved! Go to Solution.
2013-10-23 02:29 PM
2013-10-23 12:13 PM
I'm having this exact same problem too, going back to Level 6 for me. I've logged in and out & closed and reopened the app numerous times, deleted and reinstalled the game. I even waited overnight... it's still happening.
Going to be really angry if I have lost my game. I have spent a lot of money on this game, and if it's lost I expect to be reimbursed every penny I have spent.
EA WHAT IS HAPPENING?
2013-10-23 02:29 PM
2013-10-24 05:56 AM - edited 2013-10-26 08:19 AM
But what if you ALREADY accidentally clicked YES? I did! mileyfrustrated: Stupid touchscreen is so sensitive, you just brush the wrong area, and it thinks you made a selection. Why didn't it ask me if I was sure I meant to click it?
Anyway, so I DID click Yes, and now my top level awesome Springfield is gone! All my goo, my Squidport, my Krustyland… everything is GONE.
EV.RY.THING. mileymad:
It said I had a "level 4 Springfield". When it started the game, even the level 4 stuff was gone. It's now launching into a brand new Springfield. Come on!!
Please please please, I am begging you to help me get my Springfield back. I have spent SO much real money on playing this game. I can't let it all evaporate just because I accidentally brushed the screen! Please give me back my Springfield!!!
2013-10-24 07:27 AM
If a pop up appear asking if you want to create a NEW town or when it asks if it's your Springfield ,press NO then press NEW. It doesn't make u start again but it takes you to your old Springfield
HELP With Pictures to help you solve problem faster : https://help.ea.com/article/my-apple-ios-device-shows-a-lower-level-springfield-and-asks-is-this-you...
Its works for a lot of gamers in here,Try again! Remove App from Multi task first
Here are some examples
http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-tapped-out/m-p/1700883#U1700883
Just in case - here's how to close the app:
Hope this helps
---------------------------------------------------------------------------------------。 Cheers 。-----------------------------------------------------------------------------------------
► ✔ Please don't forget to resolve your question if this helps as it could help others &all . Click XP if someone helped! ◄
***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem
I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum