Re: Springfield Gone

by JaysenOracle
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Springfield Gone

★★★ Newbie

Up until this morning I was already on level 35, with more than 19,000 goo, almost all premium characters and stuff. 

Tried to play an hour ago, just to find that, when I open the game, a pop-up tells me "There is a Level 8 Springfiled already on this device" 

When I click the "View" option, it is NOT my Springfield town at all...everything is gone except for a few buildings and characters. While replying that it is not my town, it says I have to create a BRAND NEW Springfield. 

I already uninstalled the game, and installed it again, and still getting the same Level 8 Springfield!! 

Is there any fix/solution to this?

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Accepted Solution

Re: Springfield Gone

★★★ Apprentice
Just press NO when it asks if it's your Springfield then press NEW. It doesn't make u start again but it takes u to ur old Springfield found this out after 8 hours of pure frustration it works honestly!

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Re: Springfield Gone

★★★ Newbie

I'm having this exact same problem too, going back to Level 6 for me. I've logged in and out & closed and reopened the app numerous times, deleted and reinstalled the game. I even waited overnight... it's still happening.

 

Going to be really angry if I have lost my game. I have spent a lot of money on this game, and if it's lost I expect to be reimbursed every penny I have spent.

 

EA WHAT IS HAPPENING? 

Message 2 of 5 (373 Views)

Re: Springfield Gone

★★★ Apprentice
Just press NO when it asks if it's your Springfield then press NEW. It doesn't make u start again but it takes u to ur old Springfield found this out after 8 hours of pure frustration it works honestly!
Message 3 of 5 (420 Views)

Re: Springfield Gone

[ Edited ]
★ Novice

But what if you ALREADY accidentally clicked YES? I did! Confusedmileyfrustrated: Stupid touchscreen is so sensitive, you just brush the wrong area, and it thinks you made a selection. Why didn't it ask me if I was sure I meant to click it?

 

Anyway, so I DID click Yes, and now my top level awesome Springfield is gone! All my goo, my Squidport, my Krustyland… everything is GONE.

 

EV.RY.THING. Confusedmileymad:

 

It said I had a "level 4 Springfield". When it started the game, even the level 4 stuff was gone. It's now launching into a brand new Springfield. Come on!!

 

Please please please, I am begging you to help me get my Springfield back. I have spent SO much real money on playing this game. I can't let it all evaporate just because I accidentally brushed the screen! Please give me back my Springfield!!!

Message 4 of 5 (354 Views)

Re: Springfield Gone

★★★★ Expert

If a pop up appear asking if you want to create a NEW town or when it asks if it's your Springfield ,press NO then press NEW. It doesn't make u start again but it takes you to your old Springfield 

 

HELP With Pictures to help you solve problem faster : https://help.ea.com/article/my-apple-ios-device-shows-a-lower-level-springfield-and-asks-is-this-you...

 

Its works for a lot of gamers in here,Try again! Remove App from Multi task first

 

Here are some examples

 

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Problems-using-Simpsons-Tapped-out/m-p/1699969#U169...

 

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/My-Simpsons-has-been-hacked-Everything-missing/m-p/...

 

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-tapped-out/m-p/1700883#U1700883

 

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/After-8-hours-of-trying-to-solve-this-this-is-wot-I...


Just in case - here's how to close the app:

  1. Exit The Simpsons: Tapped Out
  2. Double-click the home button on your device to bring up the multitasking bar at the bottom
  3. Tap and hold the Tapped Out icon until you see the red "minus" button
  4. Tap the red "minus" button to close the app.

 

Hope this helps
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Message 5 of 5 (348 Views)