Simpsons donuts

by ninebiene5
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Original Post

Simpsons donuts

★★★ Newbie
I have buyed 300 donuts but the donuts arent there
Message 1 of 3 (176 Views)

Re: Simpsons donuts

It can take up to 24 hours to show up on your account. If they are not there by then you have two options....

1) Get in touch with your App Store and have them refund your money. This will probably take 1-2 days and get you your money back and leave you to decide whether you want to risk buying the donuts again.

2) Get in touch with EA and have them investigate the issue. This will probably take 2 weeks and get the donuts you would have got and possibly some more as compensation.

For option two, do the following:

Go to https://help.ea.com/contact-us
Log in with your Origin ID
Type "Simpsons Tapped Out" in to the search bar titled "search all products"
Click on the "Simpsons Tapped Out" logo. Some popular troubleshooting options will appear in the window to the right.
If these don't solve your problem, click the "Next" button that's located below the initial recommendations box.
Select your appropriate platform
The window to the right will update with some more relevant troubleshooting guides. If none of these are relevant to your issue, click "Next" again.
On the next screen click on the "select a topic" scroll bar and scroll down to the issue relevant to you.
Insert some more details in to the box below and then click on "Next"
Choose the "email me" option.
Fill in all details relevant to your problem and hit "submit"

Good Luck,~BB~


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Message 2 of 3 (174 Views)

Re: Simpsons donuts

Community Manager

Log out and back into your profile, if after a further 24hrs they are not present do make contact with an Advisor as below.

 

Click the following link to get started: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/...

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Message 3 of 3 (173 Views)