Simpsons Tapped out Freezes on Galaxy S10 and S10+

[Curr4n]

@EA_Mai G'day mate have we got any updates on how the dev team is going with resolving this issue. Got a friend that plays on a tablet and there is a event we are all missing out on. 

[marko2008]

Why is no one keeping us updated about what's going on? This has been going on for a month now and I've been playing 5 years. I cant play as I have no other device

[daayonnn]

Spend not only years but also money on this game. And we also missing out on events for over a month.

Looks like they dont give a * about their community.

[Degeimos]

So, I was updating my Huawei tablet, media pad m5 8.0 wifi, and we'll, watch this... 

[nieuwadres56]

My google play app is up to date, april 22 it had its last update

[Katakysmyk]

Same for me, it's been a month..

Device Model Number : SM-G975F
Android Version Number : 9
Location in the world : France
Network provider : Free
Last date you updated your OS (Android) for your device : 04/19/19

[nieuwadres56]

I had a software update from Android yesterday but TSTO still isn't working on my device, if anyone knows a similar type of game can you tell me so i can play a TSTO type of game again because i don't think the problem will be solved between EA-games and Android 9. Maybe by the time the problem is solved i will be using Android 10...

[JetPillow1]

I too have had this problem. 

I have this problem over 3G, 4G, WiFi.
I have cleared all data.
I have cleared cache.
I have uninstalled and reinstalled.
There are no battery saver restrictions set on the app.
There are no data usage restrictions set on the app.
I have used all the default permissions for the app, and I have changed all the permissions settings for the app such as: Storage, Home screen shortcuts, Show on lock screen, Start in background, enabling or disabling these do not fix the issue.

Device Model Number : POCO F1
Android Version Number :9 PKQ1.80729.001
Location in the world : United Kingdom
Network provider : Unlocked, Network 3 via 3G & 4G and Wifi
Last date you updated your OS (Android) for your device : Would it matter if it's "Cause: null pointer dereference"???

Gets to update 17/704 and crash:

Spoiler

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Build fingerprint: 'Xiaomi/beryllium/beryllium:9/PKQ1.180729.001/V10.3.4.0.PEJMIXM:user/release-keys'
Revision: '0'
ABI: 'arm'
pid: 9462, tid: 9518, name: GLThread 1362  >>> com.ea.game.simpsons4_row <<<
signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x0
Cause: null pointer dereference
    r0  00000000  r1  c51ec0fc  r2  c7cdd3f0  r3  c51ec060
    r4  c51ec060  r5  c51ec0fc  r6  c2ff1200  r7  c7cdd3b1
    r8  0000001f  r9  c7cdd39a  r10 c81bcf8c  r11 c51ec030
    ip  e7773d00  sp  c51ec010  lr  c7191164  pc  c79a4e80

backtrace:
    #00 pc 01083e80  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #01 pc 00870160  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #02 pc 00870a28  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #03 pc 00dc0b24  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #04 pc 00dc0aac  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #05 pc 0020d9f8  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #06 pc 00dc7114  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #07 pc 00dc6d4c  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #08 pc 0086d6e0  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #09 pc 0108e7b0  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #10 pc 00de8010  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #11 pc 00dd19ac  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #12 pc 0093b234  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #13 pc 0100d850  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
    #14 pc 00094077  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/oat/arm/base.odex (offset 0x94000) (com.bight.android.jni.BGCoreJNIBridge.OGLESDestroy [DEDUPED]+94)
    #15 pc 0009d771  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/oat/arm/base.odex (offset 0x94000) (com.bight.android.app.BGOGLESRenderer.onDrawFrame+864)
    #16 pc 0011e23b  /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/oat/arm/base.odex (offset 0x94000) (com.ea.simpsons.ScorpioOGLESRenderer.onDrawFrame+290)
    #17 pc 014060c1  /system/framework/arm/boot-framework.oat (offset 0x9c8000) (android.opengl.GLSurfaceView$GLThread.guardedRun+3464)
    #18 pc 0140752f  /system/framework/arm/boot-framework.oat (offset 0x9c8000) (android.opengl.GLSurfaceView$GLThread.run+182)
    #19 pc 00413975  /system/lib/libart.so (art_quick_invoke_stub_internal+68)
    #20 pc 003ecaf1  /system/lib/libart.so (art_quick_invoke_stub+224)
    #21 pc 000a1c65  /system/lib/libart.so (art::ArtMethod::Invoke(art::Thread*, unsigned int*, unsigned int, art::JValue*, char const*)+136)
    #22 pc 00349b9d  /system/lib/libart.so (art::(anonymous namespace)::InvokeWithArgArray(art::ScopedObjectAccessAlreadyRunnable const&, art::ArtMethod*, art::(anonymous namespace)::ArgArray*, art::JValue*, char const*)+52)
    #23 pc 0034a8f5  /system/lib/libart.so (art::InvokeVirtualOrInterfaceWithJValues(art::ScopedObjectAccessAlreadyRunnable const&, _jobject*, _jmethodID*, jvalue*)+320)
    #24 pc 0036e1e3  /system/lib/libart.so (art::Thread::CreateCallback(void*)+842)
    #25 pc 000637f5  /system/lib/libc.so (__pthread_start(void*)+22)
    #26 pc 0001e019  /system/lib/libc.so (__start_thread+24)

Device info is as follows:

My device model number: POCO F1
My android version: 9 PKQ1.180729.001
Android Security Patch level: 2019-03-01
MIUI Version is 10.3.4.0 Stable (PEJMIXM)
Model Name: M1805E10A
CPU: SD 845 Octa-core Max 2.8GHz
RAM: 8GB
Kernel Version: 4.9.112-perf-gf165f5d

App info is as follows:

App name: Tapped Out
App Version: 4.37.6
APK name: com.ea.game.simpsons4_row
Installation source: Google Play Store
Installation Time: 2019/05/07 8:44:10
Last update Source: Google Play Store
Last update time: 2019/05/07 8:44:10

Just fix your game for people with great devices.

[JetPillow1]

I received a positive response from EA just now. The message is as follows and we should wait patiently for a fix to arrive in one of the future updates to the app.

		Thank you for contacting EA help. My name is Rohit and I would assist you with your game crashing issue today. Arran, I realize that you are having crashing at update 17/704 in the Simpsons: Tapped Out. This should have not happened. Please allow me to inform you about this. I would like to inform you that we are receiving the similar contacts and many of the customers are facing the same issue. Its a known issue. Good thing is that, this has been brought into the notice of the Studio Team and they are diligently working to fix it as soon as possible. We apologize for any inconvenience. I would request you to wait for some time till this gets though I know nobody likes to wait but rest assured the team is actively working on it and the issue is been addressed on priority. Studio are aware of that issue and are working on it, but there is no time frame for a fix yet. Thank you for reporting this and we are working on the issue and hope to find a resolution soon. We at EA customer service make every attempt to resolve each issue, but sometimes a resolution is simply not possible due to problems beyond our control. For your inconvenience, please accept my personal apology that this problem has affected you. This is to summarize the conversation, as you are having crashing in the Simpsons: Tapped Out. I have provided you with the relevant information as this is a known issue and game team is aware of this so I suggested you to wait for the fix as this is under investigation. Have an amazing day ahead. Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at "http://help.ea.com" or ask our community experts by visiting Answer HQ at “http://answers.ea.com". Thanks again for contacting EA help.

[proactivation]

TSTO was released in 2013 while Android was at v4.0.4. They have to balance the time, money and dev resources spent on updating the game for new devices and OS versions against the money they still make from it, and often the money wins. Companies like to prioritise new products over propping up old ones on an increasing outdated codebase, which has probably been hacked apart by successive devs who each have their own ideas about the best way of doing things, and it's doubtful they'll fund a rewrite on a newer tech stack.

TL;DR: it's an old game, don't hold your breath for a quick fix