Simpsons Tapped out Freezes on Galaxy S10 and S10+ [ Edited ]

[traceym64]

Still being kicked out. Haven't been able to play since update...

Device Model Number SM-G975F
Android Version Number 9
Location in the world Australia
Network provider  telstra
Last date you updated your OS (Android) 28 June 19

[traceym64]

Device Model Number SM-G975F
Android Version Number 9
Location in the world Australia
Network provider  telstra
Last date you updated your OS (Android) 28 June 19

[syeliab]

1. Device Model Number SM-G973U
2. Android Version Number 9
3. Location in the world US/ Michigan
4. Network provider: AT&T
5. Last date you updated your OS (Android) for your device: June 13 2019.  Phone is up to date on software updates.  Check daily.

Can we get an update on the status of this?  I haven't been able to play on my new phone since July 3.  

[nieuwadres56]

Do you have ONE UI 1.0 or 1.1?

[traceym64]

@nieuwadres56 Sorry.... but who...

[nieuwadres56]

@traceym64 see screenshot, you can find the information on your phone under software information (there where you can see what type of Android​you have on your device) 

[jamracerz]

Is this latest update affecting the S10 and.S10+ or  just the S10+

[thegreenbast3rd]

Me too on j7 last update July 11

Model number  SM-J737V

Waiting for an update. Hotfix

Miss my simpsons too

[eCompany24]

Received a S10+ software update today (15 July) which has resolved this issue for me. Hello Tapped Out! ...now to see if EA offer compensation. 

UI Version: 1.1

Android Version: 9

Location: Australia

[jamesbaral79]

I have Samsung s10+ on Telstra

ONE 1.1

STILL NOT WOEKING 

any magic you did

[glavin99]

I have done factory restore. Still no good