Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

by EA_Mai
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Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★ Apprentice

Mine to but still shuts down after connected to the server on the 17th update 

Message 31 of 188 (2,030 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★★★★★ Novice

Yes. Impossible to update. Freezes before.  And just for your interest another,  none EA game,  now does the same (Township).

 

  1. Device Model Number SM-G975F
  2. Android Version Number 
  3. Location in the world (your country): France
  4. Network provider: Orange
  5. Last date you updated your OS (Android) for your device: 3d of May
Message 32 of 188 (2,015 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

[ Edited ]
★ Apprentice

Still crashes at 17. As soon as the first time you delete the app it gets stuck at 17 and the game crashes. Whatever you try to do after that does not work. I tried everything possible. Surprised somebody from EA finally replys. Thank for your help so far. Wink

1: Device model number: SM-G973F
2: Android Version 9
3: Netherlands / Holland
4: Vodafone
5: End of april/ start May

Message 33 of 188 (1,992 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★★ Novice

Mine is the same has not worked since the last phone update. Gets to 29.5mb download and crashes have tried reinstalling but no luck. 

 

  1. Device Model Number sm-g973f
  2. Android Version Number 9
  3. Location in the world uk
  4. Network provider: o2
  5. Last date you updated your OS (Android) for your device: 29.04.19
Message 34 of 188 (1,944 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★★ Novice

Device details below. A question to the EA people, is there any other way to install these updates?  It's strikes me as maybe the way to fix this is to install the updates separately from inside the app.  Like to copy and paste the troublesome files rather than downloading them which the phone doesn't like for some reason

 

 

 

1: Device model number: SM-G973F
2: Android Version 9
3: Location: UK
4: GiffGaff 
5: Update: End of April

Message 35 of 188 (1,897 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

EA app Team
Thanks everyone for taking the time to share those details with us. We don't need more details for now, the team has enough information Standard smile

@bookworm8 - the reason I asked you if the download was happening without issues was to get more information about the moment when the game was having issues. Knowing this might be helpful for the game team Wink
Message 36 of 188 (1,890 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★ Apprentice
Thank you for helping us. Do you have any idea how long the dev team need to fix this? This bug started weeks ago..

I think everyone with Android Version 9 or Samsung Galaxy S10/S10+ can 't play the game anymore.
Message 37 of 188 (1,870 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★ Apprentice

Cant wait to play TSTO again, i bet iv missed alot of bonuses because i avarage about 30 doughnuts a week and cant play for about 4 to 6 weeks

Message 38 of 188 (1,853 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★ Apprentice
A compensation would be nice for all the time, money and effort i and millions of other players put in this game.

But i guess there is no better gift then to actually be able to play the game.
Message 39 of 188 (1,810 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

EA app Team

Hi everyone,

 

The team is still looking into this, and I'm here with another question from them: could you let us know if you have opted into Samsung's One UI Beta Programme? 

 

While your version of Android would still be 9 even if you joined this programme, this changes the way your mobile phone works and can cause the crashes you are experiencing.

 

If you haven't opted into this programme, please, let us know.

 

Thanks,

-Mai

Message 40 of 188 (2,161 Views)