Help us improve Answers HQ! Take Survey No, Thanks

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

by nieuwadres56
Reply

Original Post

Accepted Solution

Simpsons Tapped out Freezes on Galaxy S10 and S10+

★★ Novice

Hi,

 

I also posted this on the Dutch HQ but got no answer, also calling the support of EA won't help.

 

Since the last update (few days ago) on my Galaxy S10, the Simpsons Tapped out freezes and closes the app just seconds after opening. 

 

I tried everything possible, back to factory settings, deleting the app multiple times, deleting other 3rth party apps, deleting cache ect ect. but nothing solves the problem.

 

Can somebody help me? 

 

I can confirm that i am not the only user on the Galaxy S10 or Galaxy S10+ that has this problem.

 

 

Message 1 of 188 (7,080 Views)

Accepted Solution

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

[ Edited ]
EA Desktop Team

Hi everyone,

If you have a phone that didn't get an Android update yet, yesterday's game update should allow you to open and play the game again. Standard smile If you haven't already, please, update your games, give it another try and let us know if you are still running into this issue.

Happy tapping!
-Mai

PS. We would still recommend you to install the Android update once it becomes available to you, to avoid issues with other apps now or in the future.

View in thread

Message 184 of 188 (2,789 Views)

All Replies

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★ Apprentice

This also seems to happen on the new Huawei and iPhone X series. Only difference is that it keeps saying disconnected from server.

Message 2 of 188 (7,049 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

[ Edited ]
Hero (Retired)

Hi, not sure if I can help, however I have noted a few things recently on the EA forum. There have been reports of server problems over the past week, as noted in this thread:

https://forums.ea.com/en/the-simpsons-tapped-out/discussion/243516/server-crash#latest

There have also been reports of certain devices crashing, for example:

https://forums.ea.com/en/the-simpsons-tapped-out/discussion/239164/crashes-during-load/p1

General troubleshooting tips in the third post of this thread:

https://forums.ea.com/en/the-simpsons-tapped-out/discussion/192785/possible-solutions-for-re-downloa...

If possible, do you have a different device that you could try and load the game on? I know there is an ongoing issue with some Galaxy devices regarding zoom within the game. Also, when you mention ‘update’, do you mean the Operating System on your device, rather than Tapped Out update? The last TSTO update was on April 9th. 

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
This site is for players helping other players. I do not work for EA.
If my post has helped please consider granting XP and if the issue has been resolved tap the ‘Accept as Solution’ button. Thanks.
Message 3 of 188 (7,045 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★ Apprentice

Hi,

 

Thnx your reply.

 

I tried everything you could do. But nothing seems to solve it. 

 

Played on a Samsung S9 and worked oke. Still i received a disconnected to server but it was playable.

 

I think that it happened after i updated my device. But why should that be a reason for simpsons not to work. Everything ells on my Galaxy S10 Works fine.. Frown

Message 4 of 188 (7,036 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★ Apprentice

Is there no other way to contact EA?

 

I mean i guess then there is nothing left then to wait.

Message 5 of 188 (7,036 Views)
Highlighted

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★ Apprentice

I got the same problem and cant seem to get a sulution from ea games

Message 6 of 188 (7,020 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★ Novice
Same problem
Message 7 of 188 (6,948 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★★★ Novice

Same problem here

Message 8 of 188 (6,921 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★★ Novice
Same here was after last update from Samsung as was fine apart from zoom issue before that.
Message 9 of 188 (6,893 Views)

Re: Simpsons Tapped out Freezes on Galaxy S10 and S10+

★★★ Newbie

I have the same problem since i updated my phone 2 days ago.nothing is working.

Message 10 of 188 (6,882 Views)
Twitter Stream