Season 33 part 2: reward not received

[hb0219]

Did they put it in your inventory?

And did they notify you that it was done? 

[smify_3]

I already reached out to them, they answered a couple of my emails asking me questions about which event/building was the issue, I replied and told them season 33 task 2… no response for ages. Guess they can’t help me.

[11EEvey]

@smify_3  email is the worst way to get help. Can you do live chat, phone or contact them on Twitter?

I know it is frustrating, but you have to be persistent

[smify_3]

Agreed, it seems to be a bad way of trying to get help. I haven’t seen an option for a live chat but I will look into it and see if I can find the live chat! Do you know if you can do live chat on mobile or does it have to be web browser on a PC? Thanks 

[SLotmanRJ]

Well, I give up. Got one reply plain telling me they've granted me the building and yet, there is nothing in my inventory

[Bafanc]

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@SLotmanRJ  try a log out and log in your account

[smify_3]

I just logged out and logged back in, it did an update, and it’s even worse now. I am no longer able to interact with the timeline on the season 33 quest. So whatever update they have done has broken it even more! Still no email replies. 

[SLotmanRJ]

I've tried logging in and out multiple times. EA is completely lost on this, I already lost count of how many people I've talked to and NONE solved the problem.

[hb0219]

I ended up exchanging emails with 4 different people. However, I finally got 1 who helped me.  (I believe there name was Ayan)  

The first time I was told it was in inventory I couldn't find it and replied back telling them it wasn't there.  They had me log out again and within an hour I got an email saying they had fixed it and to log back in. I did and it was there.

It's frustrating, but it will get resolved. 

[jesjunior2214]

Hi I emailed and got in contact with an EA advisor and they did not grant me the item, would you be able to assist me with this?