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Santa's Wonderland Box Missing When Only One Item Left In It

by 1EllieG7294
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Original Post

Accepted Solution

Santa's Wonderland Box Missing When Only One Item Left In It

[ Edited ]
Champion

I should have the Turkey NPC in there but no box was offered. Others had a few items and the box disappeared when there is one item left.

I have been waiting years for the Turkey to return.

Device Galaxy A50

When: Beginning of event as I only am supposed to have one item in the box

________________________

I have 3 towns and two of them have a problem

A Town Galaxy A50

Holiday Box Yes (but empty)

SW Box No Should have Turkey

Token Purchase No (OK Shouldn't have it anyway)

Ticket Exchange Yes

B Town Galaxy S7

Holiday Box Yes

SW Box Yes

Token Purchase Yes

Ticket Exchange Yes

C Town iPad 6th Gen 14.2

Holiday Box Yes

SW Box Yes

Token Purchase Yes

Ticket Exchange No

Message 1 of 26 (2,799 Views)

Accepted Solution

Re: Holiday 2020 Mystery Box Token Option Disappeared

[ Edited ]
Community Manager

Marked as solution for visibility purposes

 

Hi all 

 

@1EllieG7294@briguy102@suetopia@ryanandyori@TheOneAvatar@nathanbritt89@Dracoluna@jasonretti76@1Christmasville@0Brooders0 and @Mojo_Striker   

 

A quick update for you. The TSTO team released a fix that should correct the issue where Santa's Wonderland box disappears if the only remaining item in it is "Turkey". Could you pop open the game and see if you can now retrieve that last box/Turkey NPC? 

 

- EA_Lanna 

 

 

Lanna.png____________________________________________________________


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Message 19 of 26 (2,606 Views)

All Replies

Re: Santa's Wonderland Box Missing When Only One Item Left In It

Community Manager
Hi @1EllieG7294,

As in you can only see one item in Santa's Wonderland Mystery Box and the Turkey, which you've never gotten before, isn't it? Would you be ok to pop up a screenshot of what you seeing?

- EA_Lanna
Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Message 2 of 26 (2,749 Views)

Re: Santa's Wonderland Box Missing When Only One Item Left In It

Champion

I have no box at all, and I definitely do not have the Turkey npc

Funny enough I do have the Holiday box which I shouldn't have because I have everything in it. When i tap it is just goes back to the game.

Screenshot_20201212-104804_Tapped Out.jpgScreenshot_20201212-105159_Tapped Out.jpg

Message 3 of 26 (2,747 Views)

Gift box glitch

★★ Novice

Gift box for game disappears when you get down to last item. See screen shot if issue peiple are having. 

Message 4 of 26 (2,744 Views)

Re: Gift box glitch

Champion

@briguy102If it is the Santa's Wonderland box, please add your comment and me too on this post

https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Santa-s-Wonderland-Box-Missing-When-Only-One-Item-...

Message 5 of 26 (2,738 Views)

Re: Gift box glitch

★★ Novice

Yes this is Santas wonderland box. Its completely gone. I had the turkey left and i have been waiting 6 yeats for it. 

Message 6 of 26 (2,723 Views)

Re: Santa's Wonderland Box Missing When Only One Item Left In It

★ Guide

Having the same issue. :/

 

Do not have the Santa’s Wonderland section, but know that I should have it because I do not have the turkey. 

 

I have been waiting for the turkey for several years now, so this is really disappointing. 

Please patch this, or give us another solution so we can get the turkey Standard smile

Message 7 of 26 (2,699 Views)

Re: Santa's Wonderland Box Missing When Only One Item Left In It

[ Edited ]
★ Novice

Simalar for me, in santas workshop I had 2 remaining items with 2 tickets, and I also had the option to buy snokens. I used one ticket for the item, and saw I had the turkey left to claim in the santas wonderland box. When I went back to claim the last item, santas wonderland box and the buy snokens icons had disappeared. And the turkey is not in my inventory. Of note, I have 4 items left in the holiday mystery box. @1EllieG7294

Message 8 of 26 (2,666 Views)

Re: Santa's Wonderland Box Missing When Only One Item Left In It

★ Novice

Exact same issue.  Wonderland box gone with 1 item left...Turkey

Message 9 of 26 (2,638 Views)

Re: Santa's Wonderland Box Missing When Only One Item Left In It

★★★ Newbie

I have this exact issue, been waiting for the turkey for years. Also waiting for the burns casino characters to make a return

Message 10 of 26 (2,620 Views)
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