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Re: Rollbacked levels after Winter update 01-16-13???

by EA_Kristi
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Rollbacked levels after Winter update 01-16-13???

★★★ Newbie
User:xiXi9333
iOS 4

I did mandatory update from Xmas Springfield on 1-16-13.
Logged back in, THIS IS NOT MY SPRINGFIELD.
Rollbacked to level 19 was on Level 37~w/plenty cash, buildings, characters, & premiums!
Just spent $10 bucks on game before this happened!
Please address this ASAP!!!!!



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Re: Rollbacked levels after Winter update 01-16-13???

EA Staff

We are aware that some users are experiencing an issue of accessing the wrong Springfield after downloading the 4.6.2 update. Please be assured that our team is working hard to resolve this issue and restore all affected users.

 

If you are affected by this issue:

Please post a message to our forum thread below so we can identify you for a fix:

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Updated-today-I-lost-my-Springfield/td-p/2163225

 

When posting please include the information below:

•             Origin ID

•             Brief description of your issue

 

Thank you for your patience. We will continue to provide updates as our team works to resolve this issue.

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