December 2016
Start from level one?
You can not do that on an existing account.
Log out and open the Anonymous default game, attatch that to a new account, if you want to start over.
or you can keep playing Anonymously but that game will be tied to your device and you can not do a delete/reinstall of that game.
Maybe support can erase the Simpsons from your existing account so you can attach it again.
This Forum is provided by EA but is designed as Player helping/advising other Players.
Contact EA support http://help.ea.com/en/contact-us/new/ and ask for a gameadvisor. Same login as the game.