Permission on Forum login Simposons Tapped Out

[Debbieshe1998]

Cant login to the Simpsons Tapped Out forum. Keep getting this message "You need the Garden.SignIn.Allow permission to do that."... Help???

[EA_Arrenai · Accepted solution]

Hey there, @Debbieshe1998.

I think our forums team just got this updated. Can you check again, if you have a moment?

Arrenai 

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[puzzlezaddict]

@Debbieshe1998  I've moved your post to the TSTO forum.

[minicha-em]

@Debbieshe1998 

Which forum? EAs forum?

[Debbieshe1998]

Yeah this is the link to the forum and when I click "sign in" get the message I posted in the original post...

https://forums.ea.com/en/the-simpsons-tapped-out/

[minicha-em]

@Muhsterino 

I think this is for you, you know the Forum better than me

[Muhsterino]

Hi, this seems quite strange. I cleared my cache on my iPad, which logs me out of all sites. I went to the forum and was able to log in without any problems. By logging into this site, you should also be logged into the EA forum too, provided you use the same information for both sites (which I do). I usually log in on this site and when I visit the EA forum then I am automatically logged in there too. Perhaps try clearing your cache and retrying? The forum can be viewed without logging in, as a guest. Obviously if you wanted to actually post on the site then you would need to be logged in. 

[Debbieshe1998]

Thank you for the suggestion but it didn't help. I cant understand how it isnt working either. I've clear cache, history, the lot. Tried change password in hope that it would work. Just dont get what's going on like... thanks for your help though, much appreciated... I've tried it on all of my devices too and I'm getting the same result on them all...

[EA_Arrenai]

Hey there, @Debbieshe1998. Sorry to hear you've had trouble logging into the TSTO EA forums.

I know it's been a couple days, so are you still having difficulty? If so, I can try to get this over to the Community Managers over there.

Also, just in case they need it, is it with this same EA account?

Thanks, and I look forward to hearing from you.

Arrenai 

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[Debbieshe1998]

Hi there,

I got onto someone in EA, one of their customer representatives on the live chat and it was being referred by a specialist. I just checked it there but it's still them but they said to contact them again in a week if it's still not sorted. Thanks for checking up on the issue, good to know that there is a good community here willing to make sure peoples problems get sorted👍🏻👍🏻👍🏻

[EA_Arrenai · Accepted solution]

Hey there, @Debbieshe1998.

I think our forums team just got this updated. Can you check again, if you have a moment?

Arrenai 

---

Did you receive an awesome, helpful response?  +XP!

Was your issue resolved by a great post?  Accept as Solution

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