November 2021
More information, please
I can't get in
Can't get in? Where? The game itself?
The new land? Do you have Springfield Heights unlocked, and unlocked the land by the bridge? Have you done the quests?
you got to fix it the frontier
What is wrong? Do you miss the shed, the trees the buffalos, the rocks like in this post?
If so, contact support
This Forum is provided by EA but is designed as Player helping/advising other Players.
Contact EA support http://help.ea.com/en/contact-us/new/ and ask for a gameadvisor. Same login as the game.
Or if you prefer Twitter or FB, links are at the bottom of the page
November 2021
November 2021
@pqhpzbj5xn3s wrote:
I can't get in at all
Get in where?
The game itself?
or
The new expansion?
please, give as many details as possible, incl device, OS, how much memory you have, what wifi or 4G or 3G or 5G etc
what you see when you do whatever you're trying to do. is there an error message? boot back to home screen? Bart? anything?
November 2021
@pqhpzbj5xn3s wrote:
Please help me. And it shuts off
so you can get into the game but not play
what are you doing when it shuts down?
what trouble shooting steps have you done?
Basic Trouble shoot
Resynch by visiting a friend
Log out/Log in
Hardclose game
Restart device
Clear cache
Free up space
Load on another device preferable another OS
Try a different wifi/connection/internet/broadband
If connected to EA/Origin: do a delete/reinstall of the game
If you play Anonymously a delete/reinstall will get your game lost
This is what you can do on your own, if this does not help, contact support.
have you contacted support?
This Forum is provided by EA but is designed as Player helping/advising other Players.
Contact EA support http://help.ea.com/en/contact-us/new/ and ask for a gameadvisor. Same login as the game.
Or if you prefer Twitter or FB, links are at the bottom of the page
November 2021
November 2021
I still do not understand what your problem is
Does the game boot you out to the homescreen?
Or are you stuck on a quest, if so which one and what part?
Have you unlocked Springfield Heights?
Have you unlocked all land in Springfield Height towards the bridge, including the plot where the broken bridge is?
If not, you can not access the new land and you need to unlock those things
Please, contact support, they are more capable of figuring these things out than just other players, we clearly do not understand your issue
This Forum is provided by EA but is designed as Player helping/advising other Players.
Contact EA support http://help.ea.com/en/contact-us/new/ and ask for a gameadvisor. Same login as the game.
Or if you prefer Twitter or FB, links are at the bottom of the page
AHQ is not support
November 2021
reinstall and then don't work help me please
November 2021
Contact support @pqhpzbj5xn3s
Contact EA support http://help.ea.com/en/contact-us/new/ and ask for a gameadvisor. Same login as the game.
Or if you prefer Twitter or FB, links are at the bottom of the page
AHQ (this forum) is not support