Just had a lengthy chat with the Support and got told ive spent the donuts when I haven't used them even after explaining to them the only additions made in in the past 24 hours and cost they still have the excuse I spent them with no evidence to be provided just the same excuse.. chat is below
You are now ready to chat with Jenric Drey.
Jenric DreyThanks for contacting EA Customer Experience, my name is Jenric Drey. How may I assist you today?
youhi
youIve lost ALOT of donuts...
youhad over 130 now have 8..?
younot happy
Jenric DreySorry to hear about your missing donuts. Please let me check them for you.
Jenric DreyCan I first have your real name and the email address associated with your account?
youg########
you#######@######.com
Jenric DreyThanks #####. Nice to meet you!
Jenric DreyCan you please provide me your Tapped Out account's Mayhem ID?
Jenric DreyPlease refer to the instructions here on how to locate your account's Mayhem ID:
youok just checking
you12805413753144495522129634427574572287
Jenric DreyThank you!
youno worries
Jenric DreyMay I know when did your donuts went missing?
youabout 30 mins ago
youplaced the happy wack day I bought then I looked and it was gone
youthis is the second time this happened
Jenric DreyThanks for clarifying. I'll be needing to consult your concern with our EA Specialists. Please give me a moment.
youOK
Jenric DreyThank you for patiently waiting.
youno worries
Jenric DreyUpon having our Specialists check your TSTO account, it appears that your donuts were charged due to your spending it.
Jenric DreyIt appears that you purchased 17 buildings since yesterday.
youspending it on what...? I don't spend them at all really.. haven't for almost a year
youno I didn't..
Jenric DreyWell, that's what appears to be in your account upon checking it.
youthey were there 30 mins ago, and bought the whaka day buildings for cash...
youI don't use donuts to buy buildings..
youspent 19K on windsock, 15K on stick stall, 10K on mugs stall, 4500 on t-shirt stall
youthen got free stuff in inventory that I used
youthose are the only things ive added this week or more ago.
Jenric DreyI'm trying to get detailed information of the purchases you made since yesterday from our Specialist. That's what happened on your account, it was spent.
youit sure as hell wasn't me.. I play once a day and no one has access to my phone to play my game
Jenric DreyYour total building count came up from 1718 to 1735 yesterday.
Jenric DreyI'm sorry but that's the changes that we can only see on your account.
Jenric DreyAnd donuts were spent on those.
younope.. not the case what are the buildings please
youplease provide me the time of this "purchase"
Jenric DreyUnfortunately like I mentioned, all we can check is that your donuts were charged from yesterday until today for those 17 buildings that were added on your account.
youid like some proof of that cause as ive explained Ive added 13 things today of which I paid cash for the 5 things described above and the rest was added to my inventory, the logs and snake things...
youlike I said this has happened before and I sent an email and got ignored... ive played long enough to know how the game works and I haven't spent the donuts on buildings...
youI know I haven't added to my town until just now and I only added fro cash as described..
Jenric DreyAs much as I wanted to provide more detailed information about the purchases Grant, your purchased buildings with the changes are the only explanation I can give to you. We have no other way to show it to you how it happened unless you will be here with our Specialists (The one that has access to the TSTO tool) and look at your account in our system.
youim sorry but I cannot accept that excuse... I know I haven't used it.. ive played for over 3 years and save my donuts... this is a issue on your side and the gamers are bearing the brunt for the error... have a look online to the amount of complaints that are about this kinda thing... we all enjoy the game but these things irritate us...
youeither provide the evidence showing what I built that consumed the donuts and ill prove I didn't and then you reinstate the donuts that are missing..
youor restore my session to yesterdays game play and ill still prove I didn't use them..
youill screen record the whole town and you can compare
youthis is at no cause of me spending them..i will not accept that excuse... sorry
Jenric DreyI really understand your concern #####. but like I told you, this is the only information we can provide to you. If you want to go into further details, you can talk to our Specialists by calling us through our Hotline.
Jenric DreyAs much as I wanted to dig deeply further, unfortunately we advisors doesn't have the access to the TSTO system tool. It's within our Specialists.
Jenric DreyWe just go on session with them online to consult.
you at this rate ill be done with your game and will advise anyone I see against even playing it as there are bugs that you guys cant fix or give gamers tall stories without any proof... im not sitting back and accepting this
Jenric DreyYes, I fully understand your frustration and the situation. Unfortunately we advisors have limited capabilities specially with TSTO tools. Like I suggested if you want to go into further details, you can call us in our hotline.
youim done with EA... ill be posting this chat online for reference
