Lost my Springfield design

[kassyminerva]

I lost my Springfield design. When i logged to the game everything was in storage what do i do?

[Indys2nd · Accepted solution]

Contact a game advisor to see if it can be reverted to an original save. Did you do this accidentally? In case it was hacked, and someone thought they would be funny and do this to you, you may want to change your password and set up 2 step verification. See the articles below. 

Here is the help center article that explains how to keep your account safe: https://help.ea.com/en/article/how-to-maintain-account-security/

This one explains what to do if it's already been compromised: http://help.ea.com/en/article/hacked-or-compromised-accounts-start-here-to-restore-account-security/

Two step verification: http://help.ea.com/en/article/origin-login-verification-information/

Here is a direct link to a game advisor: http://help.ea.com/en/contact-us/new/

[kassyminerva]

My Springfield for simpsons tapped out is empty Buf still on the same level. When i logged in everything was in storage how can i get it Back to how is was? I am also on level 59.

[Indys2nd · Accepted solution]

Contact a game advisor to see if it can be reverted to an original save. Did you do this accidentally? In case it was hacked, and someone thought they would be funny and do this to you, you may want to change your password and set up 2 step verification. See the articles below. 

Here is the help center article that explains how to keep your account safe: https://help.ea.com/en/article/how-to-maintain-account-security/

This one explains what to do if it's already been compromised: http://help.ea.com/en/article/hacked-or-compromised-accounts-start-here-to-restore-account-security/

Two step verification: http://help.ea.com/en/article/origin-login-verification-information/

Here is a direct link to a game advisor: http://help.ea.com/en/contact-us/new/