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Loss levels....Troubleshooting Steps!

by BurghBaby
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Original Post

Loss levels....Troubleshooting Steps!

Here are a few steps that you can follow before contacting EA help center.

 

One....
Sign out of the game,
Hard shut down the app,
Restart your device,
Make sure your device is up to date,
Sign back in to the app with your information.

If you still do not see your town....try these next steps.

Sign out of the game,
Clean app cache,
Restart the device,
Make sure your device is up to date,
Sign back into the game.

Still not seeing your town...
Here are the final troubleshooting steps.

Uninstall the app,
Restart your device,
Make sure the device is up to date,
Reinstall the app,
Sign into the game.

If by chance you are still not seeing your town, you will need to contact EA help center and have them reset your town to what is saved on their server. This could lead to level loss, in game progress loss depending on when your game saved last on thier server.

Go to http://help.ea.com/
Log in with your Origin ID
Click on help with a game
Click on the Simpson's Tapped Out logo
Scroll to the bottom of the page, click on contact us
Select your appropriate platform
Click next on bottom right
Select a topic
Tell us a little more: Simpson's Tapped Out
Click next

You will then have the option for Answer HQ, Live Chat or Email or a Call Me Option!

If you see live chat and want to wait, click it.

If you want to send an email, click that one.

If you want a call back, choose that one and enter a phone number for them to call you back!

NOT EVERY OPTION IS AVAILABLE! DEPENDING ON YOUR LOCATION AND TIME DAY, WILL DEPEND ON YOUR OPTIONS!!

Good luck!

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If an answer has help you, please click accept solution as it may help others with the same issue.
Give xp to those who help. Not required but greatly appreciated!

Good Luck, ~BB

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 1 of 19 (8,199 Views)

Re: Loss levels....Troubleshooting Steps!

★★★ Newbie

After latest update i was signed  out of orgins on simpsons tapped out. i know my id but not my email. i forgot which one i used i know my password. im like lvl 35 or 36 i had tons of stuff i had to buildi dont want to lose progress please help

Message 2 of 19 (8,087 Views)

Re: Loss levels....Troubleshooting Steps!

For security reasons, EA will not provide you with the email address that you used. You will need to try all the emails that you have. You can always contact them to see if they have changed their policy on this issue.

 

Go to http://help.ea.com/
Log in with your Origin ID
Click on help with a game
Click on the Simpson's Tapped Out logo
Scroll to the bottom of the page, click on contact us
Select your appropriate platform
Click next on bottom right
Select a topic
Tell us a little more: Simpson's Tapped Out
Click next

You will then have the option for Answer HQ, Live Chat or Email or a Call Me Option!

If you see live chat and want to wait, click it.

If you want to send an email, click that one.

If you want a call back, choose that one and enter a phone number for them to call you back!

NOT EVERY OPTION IS AVAILABLE! DEPENDING ON YOUR LOCATION AND TIME DAY, WILL DEPEND ON YOUR OPTIONS!!

Good luck!

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
If an answer has help you, please click accept solution as it may help others with the same issue.
Give xp to those who help. Not required but greatly appreciated!

Good Luck, ~BB

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 3 of 19 (8,080 Views)

Re: Loss levels....Troubleshooting Steps!

★★★ Newbie
Hi, I'm having the same problems. I'm playing daily and had login with my origin ID. The last time I played I'm in level 30 and currently when I entered the game with my ID I'm in level 13 with losing many items and progress. Please help. Thanks
Message 4 of 19 (8,010 Views)

Re: Loss levels....Troubleshooting Steps!

@indrajaya87 have you tried the steps above? All the steps are posted, if they do not work, then you will need to contact EA help center. 

Good Luck, ~BB

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 5 of 19 (8,010 Views)

Re: Loss levels....Troubleshooting Steps!

★★★★★ Newbie

I also got reset to Lvl 1 today. As this happened already >a year ago and I rebuilt completely from scratch, I hope these guidelines will do the trick, otherwise I'm off using EA/origin mobile apps forever. So much time wasted...

Message 6 of 19 (7,963 Views)

Re: Loss levels....Troubleshooting Steps!

@tuexss as long as your game is linked to an Origin account the game is saved on the EA server and one of the steps above should work!

 

Please let me know.

Good Luck, ~BB

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 7 of 19 (7,960 Views)

Re: Loss levels....Troubleshooting Steps!

★★★★★ Newbie

It worked after losing half an hour of my time and downloading ~500MB of data. 

Message 8 of 19 (7,957 Views)

Re: Loss levels....Troubleshooting Steps!

Glad it worked for you! It may have taken an half an hour, but at least you did not lose everything.

Good Luck, ~BB

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I am a volunteer and not an EA employee...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Message 9 of 19 (7,950 Views)

Re: Loss levels....Troubleshooting Steps!

★ Novice
It's crappy that you can't choose the contact method. I only get Chat, which has a 45 min wait time. I'd rather send an email.

Terrible service YET AGAIN.
Message 10 of 19 (5,211 Views)
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