January 2020
My friend is attempting to log in but it’s giving him an error and I don’t know what to tell him to do Id really appreciate the help!
Solved! Go to Solution.
January 2020
What is the error message?
Is there an error message or just black?
Is the email and password entered correctly? The usual error is normally a typo
Is the device connected to internet?
Have your friend tried another connection? Different WIFI, gone to 4G or 3G?
Have your friend tried to log in on a different device, preferably on a different OS (if your friend normally play on and Android have your friend tried to log in on an Apple device or vice versa)?
January 2020
What is the error message?
Is there an error message or just black?
Is the email and password entered correctly? The usual error is normally a typo
Is the device connected to internet?
Have your friend tried another connection? Different WIFI, gone to 4G or 3G?
Have your friend tried to log in on a different device, preferably on a different OS (if your friend normally play on and Android have your friend tried to log in on an Apple device or vice versa)?
January 2020
Thank you for the help I will tell him to try these the error message is just Error logging in please try again.