[Final update]
So now I can get back into the game only, its not my springfield
they basically took a clone of another level 55 Springfield and attached my account to it. I am not going to complain too much because while I did loose a lot of inventory that was in my springfield, I did gain A LOT of stuff that I did not have, so I consider it acceptable as far as Items and characters. What im finding NOT acceptable is that this level 55 that I now have only has, I'd say, 25% of land purchased and the cash in bank as only 2 million (keep in mind I had over 700,000 million before )
and even worse, I do have almost all items (including premium) and characters, but I have to run through over 50% of ALL quests in the game. this during a time when all I want to do is build up springfield heights and Monorail. EA sure knows how to encapsulate and serve up a nice plate of "bitter-sweet resolution"
Now, your mileage may very, because I have read on some forums and heard from some friends that had this issue that some customer support techs are going in to individuals' games and repairing/sending all to inventory (nuke)
My only advice is to be patient, persistent, and consistent with your interactions with customer support, IF YOU HAVEN'T PUT A SUPPORT TICKET IN YET, DO THIS NOW! they will do something, but you may not be 100% satisfied with results. you can keep fighting it or not... I chose to just accept the trade off... I didn't take the phone option but I'd love to hear if that yields any better results.
Good luck
Mike
