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Keeps crashing before it even opens

by lauraexplorer94
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Keeps crashing before it even opens

★★★★ Novice
It just updated and once I got as far in to see homer say thanksgiving but then it crashed. Now I just get the tapped out screen and it keeps creasing. Happening to anyone else?
Message 1 of 347 (8,645 Views)

Accepted Solution

Re: Keeps crashing before it even opens

★★★★ Novice

Hi All,

 

I managed to fix it.

 

Change your time to a different timezone (in my case I had to change my timezone to LA - I am based in Australia). The halloween stuff all comes back. Then complete all the jobs, squash all the zombies, and make sure every character has a job.

 

Then quit the game. Close it properly. Change your timezone back to what It should be.

 

Then launch the game and it should work!

View in thread

Message 11 of 347 (10,536 Views)

Re: Keeps crashing before it even opens

[ Edited ]
Community Manager

Hi everyone and thank you for your feedback. I merged several threads into this one as they were all dealing with the same issue.

 

I will let the studio know about this issue and will get back to you as soon as there is news.

View in thread

Message 28 of 347 (19,420 Views)

Re: Keeps crashing before it even opens

Community Manager

Hi everyone,

 

The studio is still investigating. The developers are reaching out to some players at the moment to get more information about the issue.

 

I will keep you posted!

Ursula

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Message 124 of 347 (779 Views)

All Replies

Re: Keeps crashing before it even opens

★★★★ Newbie

Yes happening to me also

Message 2 of 347 (8,572 Views)

Re: Keeps crashing before it even opens

★★★ Newbie

Yeah same here :S i even deleted the app and redownloaded still the same :S

Message 3 of 347 (8,545 Views)

Re: Keeps crashing before it even opens

★★★★ Newbie
Same problem here >.< good work EA !
Message 4 of 347 (8,538 Views)

Re: Keeps crashing before it even opens

★★★ Newbie

Same thing happens to me too.

Message 5 of 347 (8,508 Views)

Re: Keeps crashing before it even opens

★★★★ Newbie

I got to the end of the convo a few times, but always crashes just after. I wonder is it a phone model thing? I have iPhone 4. Surely they should have picked this up in testing??

Message 6 of 347 (8,492 Views)

Re: Keeps crashing before it even opens

★★★★ Novice

I'm getting this problem as well.  It's p#$*ing me off.  Playing on iPad and iPhone - neither working but can play not logged in.

 

Any ideas EA on when you will fix this?? I just bought another 900 donuts and do  not want to pay for **bleep** to not even be able to play the game Confusedmileyfrustrated:

Message 7 of 347 (8,468 Views)

Re: Keeps crashing before it even opens

[ Edited ]
★★★★ Novice

Same problem here!!! Level 23 on an iphone4. Crashes exactly 7 seconds into the game.

 

*Edit - See my following Post - I managed to find a workaround

Message 8 of 347 (8,455 Views)

Re: Keeps crashing before it even opens

★★★★ Novice
I have an iPhone 4 too
Message 9 of 347 (8,445 Views)

Re: Keeps crashing before it even opens

★★★★ Novice

Happening to me also.  iPhone 5 

 

Hope it gets fixed soon.  Can't play it at all.  Crashes on the convo with Homer and Lisa about Thanksgiving Parade.

Message 10 of 347 (8,437 Views)

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