October 2018 - last edited October 2018
Hi everyone,
We have seen some reports where you describe the screen freezing since the last game update. Restarting the game or visiting a friend's Springfield is a workaround for when it happens, but we would like to look into this.
If you are experiencing it in your game, please, answer this thread with the following information:
Thanks for your reports!
-Mai
Solved! Go to Solution.
October 2018
Hi everyone,
We have recently made some changes in the game that should help with most of the issues EA_Roger detailed in this post. If you haven't already, please, make sure your game is completely updated.
We are aware some of you may still have characters stuck on "get milk" task. Studio is still working on that issue and we will open a new thread to request more information if needed.
If you still experience any of the other issues, please, let us know!
Thanks one more time for answering and your detailed reports! :eahigh_file:
-Mai
October 2018
Samsung Galaxy S7
Android 8.0
petehd14
collecting money from jobs & buildings
as long as there was lots of floating currency/xp on screen
No, but I did need to force quit when a few characters wouldn't get assigned by the unemployment office
October 2018 - last edited October 2018
Huh, just assumed the lagging and slowness was because of all the heavy animations going on in this event
Turning people into minions and all that
- Device Samsung Galaxy 5 neo
- OS Android 6.0.1
- TSTO username: minicha-em (+Anonymous)
- What where you doing when the screen froze? Visiting friends / whenever I clear tasks or income / opening game
- How long was the screen frozen? Didnt freeze, kicked me back to home / Until all money, xp have disappeared nd then some seconds/ about 20 sec before I can do anything
- Did you need to restart your game or visit a friend?: When I get kicked back to home when I tap a minion in a friends town, I needed to restart, only effect friends, not other Springfield. May be that the town I was visiting have the broken game-syndrome (no working characterfinder, no working monorail, IRS etc)
- Device iPad2
- OS iOS 9.3.5
- TSTO username: minicaCtown (+anonymous)
- What where you doing when the screen froze?: whenever I clear tasks or income / opening game
- How long was the screen frozen?: Until all money, xp have disappeared and then some time, longer than the android (I think it's because the iPad is older, really old)/ about 20 sec before I can do anything
- Did you need to restart your game or visit a friend? no. Im a bad neighbour, I dont visit unless I have a task that cant be done in the other Springfield
October 2018 - last edited October 2018
Note: This has only been happening since the end of the Itchy and Scratchy Land update. Whatever changed in the software update at the end of the event has caused all this trouble for my game.
October 2018
October 2018
Hi!
Same glitch. Also, I can't send many of my characters (like 12 of them) to work through the employment office. If I click their faces in the corner of the screen, a window pops up with their outfits.
The game sometimes randomly writes "No Monster Minions in the town. Check back later" - when there are clearly many minions on the screen.
My device: Galaxy J3 (2016)
OS: Android
TSTO username: czipotteszti
When the screen froze I tried to collect income from buildings and clear monster minions.
I had to wait for like 10-15 seconds.
I didn't need to restart or visit a neighbor - just wait and tap the screen until it worked again.
October 2018
device iPhone 6s
OS 12
johncolombo
My haze frozen several times while playing the ruins game. I find the relic and it doesn't register I can't do anything till I hard exit the game.
When I restart the game it awards the materials.
October 2018
Samsung galaxy s8 android 8.0
chrisdirai146
While collecting income from jobs or attempting to tap individual characters the game will freeze just the controls. The graphics continue but am unable to regain control of moving around, collecting income, assigning tasks or using quick tabs to go to event info, the store or visiting friends. While frozen the ability to log off also is locked forcing a hard close. Force stop, clear cache, clear data does not fix it either.
Several times while visiting neighbors the game closed and i got the message that Tapped Out had stopped working and was closed.
October 2018
October 2018
Device iPad Air
OS iOS 12
TSTO username: jlj5578
What where you doing when the screen froze?: collecting money and XP.
How long was the screen frozen?: well after money and XP was all collected
Did you need to restart your game or visit a friend?: had to restart game
also I’m on part 6 of questline and the THOH store tab is completely gone. It was there yesterday and I got all the new characters. The splash screen doesn’t even show up in the store. Also having difficulties in the crafting. Level 1 shrubs are locked even though I’m on level 2 and my second vulture tree disappeared.