Sorry for my bad English...
I went on TSTO to play and suddenly a message appears saying that my device did not save my game. I then log into my EA account but the problem persists and the message that I have not saved my game does not stop appearing despite being logged into my EA account. What should I do ?
First time you get that message – it is scary.
Just hit Play Now and Continue.
Any loss of progress, if any, is just from your last session so you might have to reset tasks and start a build over. Nothing further back and in my experience, this only happens if the game was autoshutdown or if you were Barted.
This happens everytime I switch accounts.
If this is not your issue, please contact support
This Forum is provided by EA but is designed as Player helping/advising other Players.
Contact EA support http://help.ea.com/en/contact-us/new/ and ask for a gameadvisor. Same login as the game.