Re: How long does it usually take for Customer Service to respond?

by MorningTimeCloud
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How long does it usually take for Customer Service to respond?

★★★ Novice

I submitted a ticket on May 3, received a response 9 days later asking for more information. I promptly responded, yet I am still waiting to hear from Customer Service. Is this wait typical? In the past, if I ever had an issue, it would only be a day or two at the most. It is, of course, related to the Easter Event.

 

[quote]Thank you for contacting EA help 13225577
              Thanks for contacting Electronics Arts!.

I Apologize for this inconvenience and I want to inform you that this is an ongoing issue , several players are contacting us regarding this issue and we are working hard to correct this issue.
please provide us your email address to investigate the matter further and provide you with some compensation for it.

However in the mean time you can visit forum to see the latest update on this issue.

http://forum.ea.com/eaforum/categories/show/233.page

Thanks for appreciating the game events . your involvement in the game is wonderful !

If you have any other questions or concerns about any other issues, feel free to contact us again. Thanks again for being a loyal Electronic Arts customer. We hope you can continue enjoying our EA game                          

 

Regards,
Pooja B.
EA Customer Experience

  [ ref:_00DE0IO80._500E0B329M:ref ] [/quote]

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Re: How long does it usually take for Customer Service to respond?

Hero (Retired)

@ebarber Up to a month for compensation for an issue like this.

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Did a post solve your question? Click Accept as Solution & Award with XP!
PM me with game related issues only. Account issues? http://help.ea.com/

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Re: How long does it usually take for Customer Service to respond?

Hero (Retired)

@ebarber Up to a month for compensation for an issue like this.

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬
Did a post solve your question? Click Accept as Solution & Award with XP!
PM me with game related issues only. Account issues? http://help.ea.com/

Message 2 of 4 (2,581 Views)

Re: How long does it usually take for Customer Service to respond?

★★★ Novice

Thank you! Standard smile Just wanted to know if this is typical - which is fine - no huge rush, but as long as it isn't collecting dust somewhere Standard smile.

Message 3 of 4 (2,311 Views)

Re: How long does it usually take for Customer Service to respond?

Hero (Retired)

You're welcome Standard smile

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Did a post solve your question? Click Accept as Solution & Award with XP!
PM me with game related issues only. Account issues? http://help.ea.com/

Message 4 of 4 (2,307 Views)