2012-10-17 01:25 PM
I was Playing Tapped out for a few weeks and I was on a high level ( can't remember level but the XP TARGET was 25000). I have been playing for a few weeks and today, Oct 17, 2012, my entire game reset itself to level 1. How is this possible? How can I recover this? Please help.
Solved! Go to Solution.
2013-10-28 09:29 AM
If a pop up appear asking if you want to create a NEW town or when it asks if it's your Springfield ,press NO First then press NEW. It doesn't make u start again but it takes you to your old Springfield
HELP With Pictures to help you solve problem faster : https://help.ea.com/article/my-apple-ios-device-shows-a-lower-level-springfield-and-asks-is-this-you...
Its works for a lot of gamers in here,Try again! Remove App from Multi task first
Here are some examples
http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-tapped-out/m-p/1700883#U1700883
Just in case - here's how to close the app:
Hope this helps
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***Please note...I do not work for EA/Origin. Questions belong in the forums,Solution is like medicine,same medicine/solution may not work on same problem
I don't answer questions via PM. AHQ is "Player-to-Player" technical self-help forum
2012-10-17 01:52 PM
welcome to the EA wonderful world
have fun
2012-10-18 07:16 AM
I have just had this problem as well - this is so frustrating !!!! This is the second time it has happened to me . All the time it took to get to level8 to just have it all taken away from me arrrrgggghhhhh
PLEASE get this fixed asap - I don't think I will continue if it happens again.
2012-10-18 08:41 PM
2012-10-19 11:42 AM
Hi everyone,
We are aware of this issue. Please subscribe to this thread (Options --> Subscribe) in order to get all the latest information:
We will update the thread as soon as we have more information.
Thank you for your patience,
Ursula
2013-01-02 01:18 PM
Just happened to me too! Almost level 20 back to level 1 :'(. Are you all starting it again from the beginning? I don't know if I can be bothered in case it does it again!
2013-01-06 07:14 AM
Hello . I was asked to change my password and had to start over. May friends say they can still see my level 20 Springfield. How do I change my username back to the original?
2013-02-07 06:33 AM
2013-03-21 11:55 AM
THIS HAPPENED TO ME TOO!!! I was on level 24!! wtf how do i get it back?
2013-04-09 06:44 PM
Same here, I told a few citizens to do chores so I could buy the Springfield Downs. I was level 16. I logged on today and a message popped up saying something like 'A town was saved on to this Origin account (Level 2) is this your town?' I clicked no and I could not get back to my original town.