Uninstalling and reinstalling the game is generally the last ditch thing you can do as a player to resolve the game at your end, but just to confirm a few things before you open a ticket with EA Support:
- When you say you get the main screen but then it freezes, do you mean the splashscreen that shows Homer running away from the finger or do you mean you get in to your town and then it freezes? How far will the game load before freezing?
- If you don't get as far as getting in to your town, does the donut spin when you're on the splashscreen and then just stop?
- If you have the sound turned up on your device do you hear a noise like a Harp when the game freezes?
