Frink's special deal not working and WARNING! YOUR OTHER DEVICE DIDN'T SAVE YOUR

[der12300]

So I took advantage of the Fink's special. the cash was taken out of the account. I went back in to get the stuff I just bought and there was noting extra, Nothing there. So I thought it just may need and a update, reboot or just a little time. so here was are a day later and nothing. I emailed EA through the Google play store and not heard back. So I uninstalled the gave and after re installing it. I logged back in to get the WARNING! YOUR OTHER DEVICE DIDN'T SAVE YOUR SPRINGFIELD. PLEASE SIGN INTO THAT DEVICE BEFORE PLAYING.so after reading on here to just to (1: Msg: “Your other device didn’t save your Springfield. Please sign into that device before playing.”  Action: Click “Play Now.” than 2: Msg: “Some progress made on your other device may be lost.” Action: Click “Continue”.Result: your Springfield.) I got back in but it was from during the monorail. everything from the beginning of the monorail to today act 2 of halloween is gone. Plus is still have received the Frink's special. Any help would be most greatly appreciated. Thanks.

[minicha-em]

Contact EA via support instead of the store.

This Forum is provided by EA but is designed as Player helping/advising other Players. In this case there is little other players can do for you.
Contact EA support http://help.ea.com/en/contact-us/new/ and ask for a gameadvisor. Same login as the game.

[Alizaboone440]

I have the same problem, I bought two of finks special and never received them. ITs been over a week now. Ive tried the help.ea.com place and I can never get anyone. Ive tried live chat and emails with the same result. The money came out of my account but I never got the content I paid for.

[Josemrbean7]

@Alizaboone440 Same I bought it and even changed the card and still nothing.

[jedistyle207]

I’m having the same problem as of Oct 31 2019 and this site is just hoops to jump through with no end goal of resolution