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Encore une disparition de Donut

by mmoison
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Original Post

Encore une disparition de Donut

★★★★ Newbie

Bonjour, 

 

Entre hier et aujord'hui, une 40taine de Donuts ont disparu de mon portefeuille.

Je suis certaine de ne pas avoir fait de mauvaise maniulation, genre tapotage intensif qui aurait conduit à une augmentation de la vitesse. 

Je n'ai rien acheter non plus avec ces donuts. Ils ont juste disparu du jour au lendemain... 

Je suis sur Nexus 7 android. 

 

Quelqu'un a une idée?

Merci

 

Hi 

Between yesterday and today, almost 40 donust disapeared from my wallet. I am sure that I did not use them for buying something or accelarating the game. 

They just disappeared suddently... 

Any idea?

Thank

Message 1 of 5 (133 Views)

Re: Encore une disparition de Donut

You will need to contact EA help center.

 

Go to http://help.ea.com/
Log in with your Origin ID
Click on help with a game
Click on the Simpson's Tapped Out logo
Scroll to the bottom of the page, click on contact us
Select your appropriate platform
Click next on bottom right
Select a topic
Tell us a little more: Simpson's Tapped Out
Click next

You will then have the option for Answer HQ, Live Chat or Email or a Call Me Option!

If you see live chat and want to wait, click it.

If you want to send an email, click that one.

If you want a call back, choose that one and enter a phone number for them to call you back!

NOT EVERY OPTION IS AVAILABLE! DEPENDING ON YOUR LOCATION AND TIME DAY, WILL DEPEND ON YOUR OPTIONS!!

Good luck!

Message 2 of 5 (130 Views)

Re: Encore une disparition de Donut

★★★★ Newbie

Thank

I will try that.

Message 3 of 5 (125 Views)

Re: Encore une disparition de Donut

Your very welcome 

Message 4 of 5 (123 Views)

Re: Encore une disparition de Donut

★★★★ Newbie

Hum 

We do not have this in the French EA help (http://help.ea.com/fr/), they just propose to call a phone number. Or contact EA help...

So I tried the US one. They just propose me Chatting, in 45 min. It is about 2 hours now I  have been waiting. No it is written 20min Standard smile

So I am still waiting.

 

Message 5 of 5 (118 Views)
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