October 2019 - last edited October 2019 by EA_Lanna
Purchased donuts ... twice.... still not showing up. Did it through iTunes. The purchases are showing in my iTunes account but they are not showing in the game. I have restarted my iPad twice and they still aren’t showing up in the game. When I buy donuts they show right up after I buy them .... but not this time.
(Title edited by CM to reflect posts in thread)
Solved! Go to Solution.
November 2019 - last edited November 2019
Hi folks,
If you are missing donuts, the support team will ask you to send in a Help ticket from your TSTO account (not via the website or twitter).
For members having trouble sending in a Help Request from their TSTO accounts on their iPads, we're trying to fix this but in the meantime we have found these steps have helped to reach support from in-game. Please give them a go:
Once your ticket has been created via your TSTO account, please feel free to turn on the 'Request Desktop Site' option if you'd like.
- Lanna
*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds
October 2019
Hi
Yesterday morning I wanted to purchase a premium character and I needed a few more donuts. I went to do a scratcher instead of just buying donuts and it said my purchase went through then nothing happened. I thought maybe I saw things wrong, tried again and it did the same. I know it's only $2 but still.....
Anyway, can you help? And THANK YOU for giving us what seems like an amazing Halloween update!
October 2019
Same, bought 2 $5 worth of donuts and receipt appears but not the donuts.
October 2019
@hilowe @brandihudson @DjTechzkul
See the answer above
@EA_Lanna Can you look into this? It is unusually many people having issues with the premium scatchers with this update.
The truck with bonuts that was not showing up for iOS showed up after ~12hrs, could this be connected?
October 2019
Missing donuts after purchasing boat load of 2400 donuts. This happened after oct 2019 Halloween update. Wondering how many people were affected and how EA is going to solve this problem. Donuts were purchased to buy new update items. However they have timers and will run out in about 5 days. Others in 25 days. Why have an update if people can’t get new items or make purchases. Very frustrating. Just needed to vent.
October 2019
October 2019
Happened to me too. Grrrrrrrr!
October 2019
October 2019
October 2019
happened to me too i opened up a help ticket and waiting for them to reply within 72 hours hoping the issue is resolved before gil’s 777 donut deal is gone