Donuts disappeared

[herrcesare]

I was playing this morning and I was with about 70 donuts. I upgraded one of the mansions and suddenly my donut counter dropped to 10. I did not use donuts to upgrade since I had the required amount of the other items to do this.

[minicha-em]

Turn on Confirm Donut Spend to minimise accidents like these.

A popup message will appear everytime you're about to spend donuts.

http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Info-Confirm-Donut-Spend/m-p/3932713#U3932713

You're welcome to try to get a refund by contacting support but know that they very, very, VERY seldom grant refunds

This Forum is provided by EA but is designed as Player helping/advising other Players.

Contact EA support http://help.ea.com/en/contact-us/new/ and ask for a gameadvisor. Same login as the game.

[marydary0016]

Not helpful at all. Herrcesare just said he did not spend donuts. I get the same problem also. When i come back to my springfield after visiting friends, donuts that i have just earned disappeared. And no, i did not spend any donuts. 

[11EEvey]

If that response was not valid for you, then contact EA at the link provided