How do I contact EA without having to wait for the chat? I'm also missing Zutroy and an elf after I finished the last tunnel.
I just had an online chat with them and the guy said he couldn't add the character in and would need to get someone to do that on Monday so to contact them again then
Yeah my guy said he was adding Zutroy... but there's been no change on the device since then.
I also tried to ask "How many Elves am I supposed to have" and couldn't get any answer at all out of him.
Just my two cents - my hunch (as a programmer) is that both problems are related to the "locked elf door" problem which has been fairly freqent - that is, the game gets into a state where neither tapping the elf door or the upper-right door button will work until a game reboot. I think it's this state which causes things to be lost - essentially, since the door can't open, the prize-giving sequence misfires. It remembers that it started the prize-giving, so the next time it doesn't try to start it, but it never actually finished - so you lose out. Up to now, it's been elves - which are harder to notice when they're missing and not as critical.
Can anybody confirm my math: playing every day, we should have all finished up with 26 elves or more?
4 to start
19 from tunnels
3 from 5-day-bonus cycles.
December 2014 - last edited December 2014
having the same issue
its worked fine on the Andriod tablet but my Ipad hasnt worked.
was the other was round for the tunnel issue, i never had a problem with the ipad but on android all the time the tunnel wouldnt open