2012-12-09 04:21 AM
Im glad to hear that ea are aware of this, and are looking into a solution. I had a lvl 23 springfield and did not mind spending money to buy donuts. I figured id always have the game, even if I lost my iphone or upgraded I could just log back in thank to origin.
never thought I could get re- set.
I still have my friends in my account, clicking daily on my one Simpson building... I can see my donuts still.
Im sure this is wrong not just for the gamer who's lost the time and effort put into it but as a product that I bought (the donuts), they are bought and can't be taken away once purchased. Just not right..
All in all lets just try and get this fixed as soon as possible or at the least contact about refund of money spent.
Is a shame, its a great game and ill still keep re-installing it each day in the hope of getting it back..
kos..
2012-12-11 01:13 AM
My game reset to level 1 and i am not given the option to sign in at the opening screen or during game play.
2012-12-11 07:00 PM
My game reset to lvl 1 and i cannot access origin log in, When i click add freinds the origin info and log on screen does not appear
2012-12-11 07:56 PM
Same goes for me as well, i deleted the game and reinstalled, same thing...this is fustrating!!!
2012-12-16 05:18 PM - edited 2012-12-16 05:20 PM
2012-12-16 11:12 PM
2012-12-17 04:50 PM
hi so do you know when your going to fix the resetting problem my acount was jeeves66 and I was a level 21 doing level 19 missions, I was about half way of building the Mapple store and it just reset and i was logged in. I decided to start again and yesterday I had just got Krusty and I was half way of building the Mapple store and it reset again! So this is my last attempt at this game, it was a really good game until it reset! fix it if you can please, thank you
2012-12-17 06:45 PM
Hello,
I had almost the same problem last night by opening the game the game is restarted at level 1 but my Origin account is automatically connected my backup level 1 again so is it possible to load an older backup (I'm level 24), or all is lost? Anyone have a solution?
Thank you in advance.
2012-12-17 09:37 PM
Followed youradvise and reinstalled....still crashing!
2012-12-17 10:42 PM
One of my friends just noticed my city was back in Tapped Out.
I had previously deleted all the apps off my iphone and ipad.
So I downloaded it again last night.
Logged in and lo and behold my Springfield was there at level 13 exactly as I had left it...
well almost... the 30+ donuts I had left were reset to 0.
Still not sure if I can be bothered playing this game again though after such a negative experience.
Of course no-one from EA told me this I had to wait for a friend to ring me.
Hopefully other people's Springfields have been restored as well.