Rif.: Started a brand new Simpsons game

[Bafanc]

@jodevine43 https://help.ea.com/en/help/the-simpsons/the-simpsons-tapped-out/where-is-my-mayhem-id/

[Bafanc]

@robertcass nobody, I think! However, it would be nice and right, as well as important, that they put back the golden goose realty building, which appeared in the last event is the only really important one!

[jodevine43]

@Bafanc Thank you! 😊

[jodevine43]

@robertcass I’m back in the game but didn’t get any of the content we missed, I don’t think that will happen

[yjubrbug53530]

@Bafanc, I did say that I wasn't sure if that's what happened. I thought it would be worth a try; I also noted that it was probably a fix as many people locked out could now access it.

[mumbojimbo99]

I’ve got a bonus out of it, I can’t say what but it’s eventually worked out ok. 

[stec1967]

My problem is on cancelling my virgin internet package they killed my email account. This is the simpsons registered email address so I can’t access the account to see if the codes are even coming. I’ve had contact with E.A on an alternate address but they can’t seem to put the pieces together..

[Bafanc]

@stec1967 If you already have an alternative email or phone number on your profile (https://myaccount.ea.com/cp-ui/aboutme/index), you can change your primary email address yourself. Otherwise only EA support can do it, so you need to get back to them, possibly by phone or chat.

[jeffjazzjeffrich]

Thx for the help. I contacted them on Twitter and they cannot help me. When I started the game 10 years ago I created a TSTO account with a username and password. I did not create anything on EA with a phone number or billing address etc. We have 3 TSTO accounts and 2 of them use email addresses that are not active so we cannot get the security codes. I don’t understand how I created an account with a username and password and can access the EA account using the username and password but cannot edit my own account. Also, we used to be able to switch from one account to another on 1 iPad, even if we can change the email addresses it will be almost impossible to switch from account to account 3-4 times a day to play the game. We have played this game since day one and we’re not given any prior warning to update the usernames to active email accounts. We had over 2,000 donuts on each account and started using them on the Yearbook Mystery Box. We now have around 600 remaining on each account.

[Bafanc]

@jeffjazzjeffrich I understand your frustration; I also have 3 cities with 3 profiles and at least two of them are very old. But I have no problem switching from one to the other 3 times a day .. it is called RE-SUBMISSION and it is used to send a couple of emails from one address to another; in this way I receive everything in the mailbox on the phone. As for your non-existent emails, forgive me, but EA's not to blame if you used a profile with inaccurate or false data. Now is not the time to cry, but to roll up your sleeves and work to get back what's yours. Connect to your profile, check what you wrote and contact the assistance again .. you will see that you will be able to convince them to change your e-mail