Cant install Simpsons crashes at 17/699

[Javt3k]

Thanks for posting this nicholas. I have opened a ticket but not heard anything from support. Have the S10+ in the UK so seems like the Samsung update had caused the issue for all. Hope they can get this fixed soon!

[Curr4n]

Same issue here in Australia with s10+ been trying for a few days now glad I'm not the only one with the issue hope it's fixed soon.

[JetPillow1]

Same problem here on my Poco F1, it's not a storage or hardware problem, maybe a Android 9 (pie) problem or a permissions problem? Please update us on why we cannot get past update 17/699. 

Build Fingerprint under spoiler tag

Spoiler

*** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Build fingerprint: 'Xiaomi/beryllium/beryllium:9/PKQ1.180729.001/V10.3.4.0.PEJMIXM:user/release-keys'
Revision: '0'
ABI: 'arm'
pid: 25099, tid: 25256, name: GLThread 699 >>> com.ea.game.simpsons4_row <<<
signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x0
Cause: null pointer dereference
r0 00000000 r1 ce5fe0fc r2 d10de3f0 r3 ce5fe060
r4 ce5fe060 r5 ce5fe0fc r6 c1d7e220 r7 d10de3b1
r8 0000001f r9 d10de39a r10 c0cfdc7c r11 ce5fe030
ip eff67d00 sp ce5fe010 lr d0592164 pc d0da5e80

backtrace:
#00 pc 01083e80 /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#01 pc 00870160 /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#02 pc 00870a28 /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#03 pc 00dc0b24 /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#04 pc 00dc0aac /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#05 pc 0020d9f8 /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#06 pc 00dc7114 /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#07 pc 00dc6d4c /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#08 pc 0086d6e0 /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#09 pc 0108e7b0 /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#10 pc 00de8010 /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#11 pc 00dd19ac /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#12 pc 0093b234 /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#13 pc 0100d850 /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/lib/arm/libscorpio-neon.so
#14 pc 00094077 /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/oat/arm/base.odex (offset 0x94000) (com.bight.android.jni.BGCoreJNIBridge.OGLESDestroy [DEDUPED]+94)
#15 pc 0009d771 /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/oat/arm/base.odex (offset 0x94000) (com.bight.android.app.BGOGLESRenderer.onDrawFrame+864)
#16 pc 0011e23b /data/app/com.ea.game.simpsons4_row-euD9eh5GE_ee9T-w43KEsg==/oat/arm/base.odex (offset 0x94000) (com.ea.simpsons.ScorpiGLESRenderer.onDrawFrame+290)
#17 pc 014060c1 /system/framework/arm/boot-framework.oat (offset 0x9c8000) (android.opengl.GLSurfaceView$GLThread.guardedRun+3464)
#18 pc 0140752f /system/framework/arm/boot-framework.oat (offset 0x9c8000) (android.opengl.GLSurfaceView$GLThread.run+182)
#19 pc 00413975 /system/lib/libart.so (art_quick_invoke_stub_internal+68)
#20 pc 003ecaf1 /system/lib/libart.so (art_quick_invoke_stub+224)
#21 pc 000a1c65 /system/lib/libart.so (art::ArtMethod::Invoke(art::Thread*, unsigned int*, unsigned int, art::JValue*, char const*)+136)
#22 pc 00349b9d /system/lib/libart.so (art:anonymous namespace)::InvokeWithArgArray(art::ScopedObjectAccessAlreadyRunnable const&, art::ArtMethod*, art:anonymous namespace)::ArgArray*, art::JValue*, char const*)+52)
#23 pc 0034a8f5 /system/lib/libart.so (art::InvokeVirtualOrInterfaceWithJValues(art::ScopedObjectAccessAlreadyRunnable const&, _jobject*, _jmethodID*, jvalue*)+320)
#24 pc 0036e1e3 /system/lib/libart.so (art::Thread::CreateCallback(void*)+842)
#25 pc 000637f5 /system/lib/libc.so (__pthread_start(void*)+22)
#26 pc 0001e019 /system/lib/libc.so (__start_thread+24)

"Cause: null pointer dereference"

(Posts merged by CM)

[Raja85]

I tryed chaning the screen resolution, forbid fullscreen mode, but nothing works

[adrihosa403]

After android update my Simpsons dropped every time  while 29.5MB are downloaded  

[Raja85]

What Phone do you use?

Update: Just got an andorid update for my s10+, the simpsons app still crashes.

(Posts merged by CM)

[JetPillow1]

I received a positive response today. here it is.

		Thank you for contacting EA help. My name is Rohit and I would assist you with your game crashing issue today. Arran, I realize that you are having crashing at update 17/704 in the Simpsons: Tapped Out. This should have not happened. Please allow me to inform you about this. I would like to inform you that we are receiving the similar contacts and many of the customers are facing the same issue. Its a known issue. Good thing is that, this has been brought into the notice of the Studio Team and they are diligently working to fix it as soon as possible. We apologize for any inconvenience. I would request you to wait for some time till this gets though I know nobody likes to wait but rest assured the team is actively working on it and the issue is been addressed on priority. Studio are aware of that issue and are working on it, but there is no time frame for a fix yet. Thank you for reporting this and we are working on the issue and hope to find a resolution soon. We at EA customer service make every attempt to resolve each issue, but sometimes a resolution is simply not possible due to problems beyond our control. For your inconvenience, please accept my personal apology that this problem has affected you. This is to summarize the conversation, as you are having crashing in the Simpsons: Tapped Out. I have provided you with the relevant information as this is a known issue and game team is aware of this so I suggested you to wait for the fix as this is under investigation. Have an amazing day ahead. Should you have any further questions regarding this or any other issues, please do not hesitate to let us know. You can also find answers to common questions on our Help Center at "http://help.ea.com" or ask our community experts by visiting Answer HQ at “http://answers.ea.com". Thanks again for contacting EA help.

https://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-Tapped-out-Freezes-on-Galaxy-S10-and-S10/...

(Posts merged by CM)

[mfcasper]

Same problem same phone. AT&T. USA.

[diskohouse398]

It's not working in the US