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Cant contact EA Support

by musicprincesscm
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Original Post

Cant contact EA Support

★★★ Newbie
I'm having an issue with the Simpsons game and I can't contact anyone from EA. Can someone help?
Message 1 of 2 (211 Views)

Re: Cant contact EA Support

Community Manager (retired)

Hi @musicprincesscm,

 

Not all issues can be resolved by an Advisor. Please check the following thread if you are looking for general information or troubleshooting steps: [Read First] Index of FAQ, common issues and useful threads

 

You will also find a useful guide on how to get in contact with support here: How to contact a Game Advisor using the new EA Help page.

 

Finally, here is a summary of the most appropriate categories and sub-categories to select when using the contact form.

 

Issue

Main category

Sub-category

Comments

Missing characters

Missing content

Had content and lost it

Make sure to check How to retrieve missing/stuck characters before contacting CS. Some characters can be retrieved by yourself.

Missing donuts

I want them back

Missing content

Had content and lost it

Make sure to log out and log in again and check your inventory. Please wait 24 hours before contacting CS.

 

Tips: Don’t forget to turn on “Confirm donut spend” after each updates.

Missing purchase

I want my items

Missing content

Never received content

Missing donuts

I want a refund (Apple iOS)

-

-

Please contact Apple support.

Missing purchase

I want a refund

(Apple iOS)

-

-

Please contact Apple support.

Missing donuts

I want a refund

Missing content

Never received content

 

Missing purchase

I want a refund

Missing content

Never received content

 

I can’t make a purchase

Billing question  (Apple iOS)

-

-

Please contact Apple support.

I can’t make a purchase

Billing question  (Android)

-

-

Please contact Google Play support.

I can’t make a purchase

Billing question  (Amazon app store)

-

-

Please contact Amazon support.

Cannot install the game

Technical support

Installation

 

Cannot retrieve my Springfield

Technical support

Game progress issue

 

Stuck at loading screen

Technical support

Connectivity

 

Click on the app, nothing happens

Technical support

Game won’t launch

 

Error message cannot access server

Technical support

Connectivity

 

Crash

Technical support

Game performance

 

 

Hope that helps.

Message 2 of 2 (182 Views)
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