Kindle fire zoom issue

[1syknique178]

So I see that this is recurring problem and EA has yet to fix it. With the Valentine's Day event started, us Kindle users are losing money and XP daily  because it it so hard to play the game this way. I guess being a player of this game since it started doesn't matter. 

[iseewren305]

I contacted EA and was told they are aware of this issue,but it's a "manual" issue and not something that can be fixed. You have to zoom out manually...as we must all of forgot how to... I was offered 10 donuts if I agree that it's me and not them! I'm going to keep writing them about this and suggest every one that has this issue do the same. Hopefully we will get a real Fix

[stoshos]

I'm having the same problem

[lizajayneu49]

I just had a live chat with ea about this, here is the transcript

THE SIMPSONS: TAPPED OUT

E-mail Print End Chat

Thank you for contacting us. Pankaj will help you soon.

PankajThank you for contacting EA HELP, my name is Pankaj, may I start with your first name please?

youLisa

PankajHi! Lisa Nice to meet you

PankajSeems you are facing issue in accessing your game in Kindle Fire

youHi, I have a kindle fire and after downloading the Valentine update my game is very zoomed in and I cannot zoom out. Also the icons and text are very small, making the game unplayable!

PankajI can understand how inconvenient it can be when you are not get good game play , please don't worry , I will surely look into the details and would provide the best possible resolution for it.

PankajMay I ask few question to check the root cause and help you in getting good game play ?

youMy husband has the same problem on his kindle fire and I know other kindle fire users have the same problem.

PankajI see , then I would request you to please post this on EA forum and TSTO forum ,as there we have game communities and specialist who test these games ,Once you ill post this issue they will help you with best possible solutions

PankajI am also sending a feedback to the higher team regarding this t higher team

PankajHere is the link of Forum
https://forums.ea.com/en/the-simpsons-tapped-out/

youtI already have, and others have posted too, and they have contacted ea about it too.

PankajLisa , I totally understand . I will send a feedback regarding this to the higher team . This would be definitely get fix in coming update for the game .
Meanwhile please try to access the game on another device .

youI don't have another device to access game on. When would the update be?

PankajThere is no exact dates , but you see when we send the feedback based on that they send some patches , these are links small updated to make game better . May be before the main update , they would send some patches to fix this Kindle Fire because I am also seeing a lots of posts on forum regarding this .

youOk thankyou, I hope it gets fixed soon.

[natefarley81]

It sounds like they do not care nor will fix the problem since it is Kindle Fire.

[8wookie]

Would like to be able delete the photo option so my fire tablet would play without these zoom issues!

[ThePhenomenalEX]

I got real excited when I saw my game was updating when I loaded it up, but it's still not fixed.

[Happie1966]

I felt the same way.  I like the game and will stick it out for a while, but it isn't fun this way and there are other games

[t_cosmas760]

I'm getting trigger finger from having to scroll sooo many times to cover my town! Hope EA finds out what change THEY made that is causing this and fixes it SOON! Almost every update takes several days to be delivered to us Kindle owners and prevents us from completing the quests!!!!

[3rica64]

Same. Hope they fix soon.