Can not save progress [ Edited ]

[bentate_444]

Hi guys have been playing tapped out on my phone without an account. Have just made an E.A account to save my progress. how do I save this to my account. I am at present getting a Warning saying " your other device didn't save your Springfield. Please sign in to that device before playing".

[minicha-em]

When you connected your tow to the account, you got the quetion:

you have a level 00 town on this device, is this your town?

and you said yes, correct?

that town is saved as yours. you can load it to other devices etc

(you can not do that with an Anonymous account)

A new account or switching accounts may bring up the message you saw. Despite you only playing on one device.

First time you get that message – it is scary.
Just hit Play Now and Continue.
Any loss of progress, if any, is just from your last session so you might have to reset tasks and start a build over. Nothing further back and in my experience, this only happens if the game was autoshutdown or if you were Barted.
This happens everytime I switch accounts.

[EA_Archi]

Hello @bentate_444 

I hope @minicha-em great replay was helpful? Have you been able to save your progress now? Let us know if you still need our help.

Cheers,

Archi

[bentate_444]

Hi there. No, I have not been able to get to the bottom of the problem. Which is becoming rather frustrating due to the fact I am wanting to reformat my phone as soon as posable but do not want to lose the progress of my game. 

[thedribz]

@bentate_444, let's try to figure out the exact problem here.  I would like you to force close all of the apps on your phone, restart the phone and then launch the game.  When you do you will see the launch screen...

In this screenshot you can see that in the lower left hand corner it has my name, my level, the EA logo and a Logout button.

Do you see this?  If not, please take a screenshot and post it in a reply so that I can see what you are seeing.  Together, we will find out what is going on.