I bought a pack and never received the content

by haydendrur393
Reply

Original Post

Airport bundle help

★★ Novice

I purchase the above, I got 3 items, a plane, hangar and a terminal, and I ‘think’ I got the 2 free land tokens, that’s it. 

im in touch with EA regarding this, but I’ve been asked twice! What I’m missing, what do I do?

Message 1 of 10 (1,539 Views)

Rif.: Airport bundle help

Hero
Hi @harpyharry What you're missing?
I can tell you what you received:
2x Plane, 16x Runaway Light, 7x Runway Straight,
4x Runway Corner, 3x Terminal, 2x Hangar and 2x Free Land Token
When I bought the bundle, it was supplied built and I put everything down as received; later I modified it to my liking.
If you didn't have space, the rest would probably have been placed in inventory, and even more likely in GROUP mode.
The terrain tokens are not seen, but they are there; you can see them when you go to buy new land; you will be asked if you want to use money or the token.
If you already have all the plots of land, you can exchange the tokens for donuts (1 token x12 donuts) by going to the shop and then to the CURRENCY section
________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



CCP Hero Banner

Message 2 of 10 (1,503 Views)

Rif.: Airport bundle help

★★ Novice

The missing items did not go into my inventory, I’ve checked and there is nothing there, I got 3 items and that’s it!! I’m at a loss for what to do at this point, it’s a different person each time asking me the same things, how do I get this resolved?

Message 3 of 10 (1,413 Views)

Rif.: Airport bundle help

[ Edited ]
Hero

my suggestion to look in the "Group Storage" section.

Screenshot_20220802_082747.jpg

 

Screenshot_20220802_091251.jpg

Unfortunately, if you feel that everything has not been delivered to you, only the customer care centers will be able to help you get it back.

Nobody here can do that!

________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



CCP Hero Banner

Message 4 of 10 (1,382 Views)

Rif.: Airport bundle help

Hero
HI @harpyharry , I just got word that EA is investigating this bundle. If you haven't found anything in your inventory, EA Help can give you what you are missing.
Contact support again
MEMORANDUM:
The bundle contains:
- Plane [x2]
- Runaway Light [x16]
- Runway Straight [x7]
- Runway Corner [x4]
- Terminal [x3]
- Hangar [x2]
- Free Land Token [x2]
________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



CCP Hero Banner

Message 5 of 10 (1,336 Views)

Rif.: Airport bundle help

★★ Novice

Yes, I’m aware they’re investigating, I got an email earlier

 

ive given them the list, so hopefully it will get sorted out, thank you

Message 6 of 10 (1,325 Views)

Re: Airport bundle help

★★★ Newbie

I only got the land tokens and nothing else

Message 7 of 10 (883 Views)

Re: Airport bundle help

Hero
@bowtie7985 As we wrote above, contact the EA help center, who will provide you with what you are missing!
________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



CCP Hero Banner

Message 8 of 10 (875 Views)
Highlighted

I bought a pack and never received the content

★★ Newbie

I bought the recent airport pack. That included the terminals, runway, planes and the hangers. I only received 2 of the items in my inventory. Is there a way to access the rest of it?

Message 9 of 10 (825 Views)

Rif.: I bought a pack and never received the content

Hero
@haydendrur393 I moved your post under this thread where we covered the topic. The problem is known; contact the EA support center and ask for what you are missing!
https://help.ea.com/help/the-simpsons/the-simpsons-tapped-out/contact-support-for-the-simpsons-tappe...
________________________________________________

NEVER FEAR, BAFAN IS HERE!

[Bafan The Wolfman]



CCP Hero Banner

Message 10 of 10 (814 Views)